DevOps Engineer

Summary

Join Shift4, a leader in commerce-enabling technology, as a Lead AWS Cloud DevOps Engineer! This remote role, also available in several Shift4 locations with relocation assistance, requires experience in leadership and technical management. You will lead a team, manage projects, and be hands-on, responsible for the infrastructure and services powering our customers' businesses. The ideal candidate will design and implement cloud infrastructure using AWS, lead a team of engineers, implement infrastructure as code, and ensure application platform reliability. You will collaborate with engineers, build monitoring processes, diagnose and resolve issues, and coordinate with development teams for frequent releases. This role supports a SaaS-based business model and requires strong technical and interpersonal skills.

Requirements

• 7+ years of solid DevOps experience to include working with AWS infrastructure and services
• 3+ years of experience leading teams or technical projects
• 5+ years of experience in modern CI/CD technologies like Gitlab or Github
• 3+ years of hands-on professional experience working with container orchestration platforms with Kubernetes or Amazon EKS in production environment
• 3+ years of experience with Terraform within a large scale setup
• Ability to be attentive to details and show aptitude for problem solving
• Experience with Agile project delivery
• Ability to ensure that high uptime requirements are met and issues are handled in a proactive manner
• Great interpersonal, verbal and written skills including documentation of complex technical solutions
• An aptitude to work collaboratively or solo if required and have the willingness to change tasks and priorities when necessary
• Strong sense of urgency and wants to be part of a highly productive team that successfully delivers products timely on a continual basis

Responsibilities

• Design and implement Cloud infrastructure for our mission critical cloud platforms using AWS technologies and best practices
• Lead team of senior and mid-level engineers across disparate geographic locations, manage projects, delegate tasks and mentor others
• Implement infrastructure as code capabilities for our complex cloud environments
• Ensure the reliability and stability of application platforms by implementing observability, monitoring, alerts and dashboards for critical components
• Collaborate closely with engineers and other team members to achieve elegant solutions which satisfy business needs, goals and objectives
• Build and provide recommendations for monitoring processes across engineering teams
• Diagnose and resolve issues with deployed and/or released systems using a variety of techniques
• Be the first line of defense and response when it comes to production outages
• Coordinate with development teams for frequent production releases
• Responsible for supporting a SaaS based business model

Preferred Qualifications

• Experience integrating monitoring tools into application support (i.e; Datadog or equivalent)
• Experience working with distributed cloud deployments (i.e; multi-region or multi-cloud provider)
• Certifications with any of the following is a plus: AWS Certified DevOps Engineer, Certified Kubernetes Administrator (CKA) or Certified DevOps Developer - Master (CDCD-001)