Digital Customer Success Intern

Summary

Join Unite Us as a Digital Customer Success Intern and gain hands-on experience supporting customers, analyzing data, and implementing digital strategies to improve customer and community satisfaction. This 8-week summer internship (June 9, 2025 - August 4, 2025) will have you supporting customers, building scalable processes, and analyzing data to inform strategic decisions. The ideal candidate possesses intermediate to advanced Excel skills, a passion for emerging technologies, and strong analytical and communication skills. The internship is remote, U.S.-based, and pays $20/hour for 35 hours per week. Unite Us welcomes applicants from diverse educational backgrounds and career paths.

Requirements

• Have intermediate to advanced Excel exp
• Love to learn new & emerging technologies - that delivers value at scale
• Be able to work proactively and collaboratively
• Have strong analytical and problem-solving skills, with good written, oral, and interpersonal communication skills
• Feeling like they are empowered to be the best they can be & bringing it, all day, everyday

Responsibilities

• Support our rapidly growing CBO base of customers to ensure they adequately adopt the platform
• Help build processes that scale - coming up with new ideas & expressing them, truly believing the ideas you come up with can improve the department
• Analyze data to help the team make strategic decisions & optimizations to our current processes. - including identifying opportunities for cross-selling and upselling & and retention tactics to grow and nurture a portfolio of Customers, Sponsored Customers & Community-based Organizations

Benefits

• This position is remote, U.S. based
• This internship is $20/hour for 35 hours per week
• Our 8-week summer internship class runs from June 9, 2025 - August 4, 2025