Remote Digital Experience Engineer

Summary

Join Experian as a Digital Experience Engineer to manage and optimize the Nexthink platform for enhanced digital employee experience and improved IT operations.

Requirements

• Bachelor's degree in a technical discipline or 5+ years of related experience
• 4+ years' experience utilizing and administration of Nexthink is required
• Advanced to expert skill level with PowerShell is required
• Microsoft SCCM and Intune experience is required
• Experience of Windows 10 and Windows 11 is required
• Intermediate knowledge of the Windows registry, file and folder security, local/domain user security, and operating system troubleshooting
• Knowledge of scheduled tasks, group policies and similar
• Intermediate knowledge of Group Policy and how GPOs apply
• Advanced practical windows systems and Mac administration skills
• Proficient in operating remote management tools
• Proficient in ITSM ticketing management, i.e.. ServiceNow
• Administration experience of Windows PC OS and Mac OS
• Comfortable performing in a process-oriented and change-controlled working atmosphere
• Team player with ability to present to non-technical audience
• Solution-oriented, constructive approach to problem-solving

Responsibilities

• Configure and maintain the Nexthink platform together with the Digital Experience Office
• Configure data collection settings to gather relevant information from endpoints
• Analyse raw DEX toolset data to identify potential remediations and provide solution recommendations for consideration
• Analyse data to identify trends, issues and opportunities for improvement
• Ensure engineered solutions conform to established enterprise/industry standards (systems management, security)
• Detect, diagnose and Identify the cause of issues using Nexthink
• Work with IT teams to resolve incidents promptly and develop and implement proactive measures to prevent future incidents
• Maintain and create new reporting from Nexthink
• Consult with other partners on DEX usage, reporting and opportunities
• Design and document DEX standards and train users in the use of the system
• Provide technical support for tickets opened on the DEX system
• Keep ahead of latest trends, understand business area opportunities and challenges, process or system impacts to all related business or systems areas involving DEX
• Collaborate to build relationships with other departments across the organization
• Participate and contribute to a cross functional project team, located in multiple global locations
• Train other team members

Benefits

• Medical insurance
• Life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Birthday day off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program