Solutions Engineer - Digital Health

Summary

Join us in helping to revolutionize precision heartcare as a Solutions Engineer at HeartFlow, Inc., where you'll guide customers through implementing our AI-powered SAAS solution and collaborate with clinical and engineering resources to deploy solutions within existing infrastructure and workflow.

Requirements

• Positive, professional personality, comfortable in front of groups/customers
• Responsible, accountable, and ability to work well within teams and cross-functionally
• Comfortable in high pressure situations, and ability to assess priorities
• Healthcare IT - Working knowledge of HL7, Clinical workflows, PACS, DICOM, HIPAA requirements and PHI protections
• Technical skills required: Networking – demonstrated experience troubleshooting IP, routing, connectivity, and latency issues; Security – Understanding of data protection, encryption. Knowledge of web services, certificates; Linux – experience shell scripting, troubleshooting, services, logs; VMware– Experience deploying and troubleshooting VMs, working knowledge of ESX features
• B.Eng or B.S. in Computer Science preferred
• 2+ years working in Linux environment
• Knowledge of virtualization technologies required
• Experience supporting large-scale websites and/or web-based products
• 2+ years’ experience working in the health care industry
• Demonstrated customer facing skills

Responsibilities

• Guide HeartFlow’s customers through the implementation our unique SAAS non-invasive diagnostic technology
• Be a customer resource for information on HeartFlow’s technology, network protocols, security and data protections associated with transfer of medical imaging data over the Internet, cloud-hosted platforms, and SaaS solutions
• Contribute as HeartFlow gains worldwide adoption of our novel FFRCT product by providing knowledgeable responses to customer inquiries and issues
• Contribute to high-performing, global Solutions Engineering team by sharing new information and leveraging group wisdom
• Demonstrate discipline to work independently
• Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues
• Deliver customer feedback into HeartFlow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology