Digital Product Manager

Summary

Join Brilliant Earth as a Digital Product Manager and contribute to the company's e-commerce website experience, from initial customer touchpoint to post-purchase support. You will be a key member of the Product Management team, developing and contributing to the product vision and roadmap. The ideal candidate is passionate about creating conversion-driving customer experiences, communicating effectively across teams, and providing thought leadership. Responsibilities include identifying opportunities to enhance customer experience, leading cross-functional teams, implementing data-driven analysis, and driving the delivery of valuable solutions. You will also contribute to product roadmaps, gather requirements, create technical documentation, and assist with product launch activities. This role requires a Bachelor's degree, 3+ years of product management experience, and proven ability to analyze data and communicate effectively.

Requirements

• BA/BS Bachelor’s Degree, preferred
• 3+ years of professional experience in Product Management or Product Development
• 2+ years of collaborating with cross-functional teams
• Professional experience analyzing data and gathering insights
• Proven ability to understand and discuss technical concepts, manage trade-offs and evaluate ideas with internal and external partners
• Professional Agile experience, including requirement documentation and backlog prioritization/management
• Excellent professional communication and presentation skills
• Ability to think critically and adapt quickly in a flexible environment
• Interest in socially and environmentally responsible organizations and products

Responsibilities

• Identify and drive opportunities that enhance CX throughout the shopping journey
• Lead cross-functional teams and work closely with IT, UX, Design, and Business teams to achieve goals
• Communicate proactively, clearly and completely with team members, cross-functional teams, strategic partners and all levels of leadership to provide product delivery requirements, delivery statuses, impediments, product roadmap information and/or product performance data
• Implement and use data to analyze and understand business needs, ultimately determining the best priority for the product backlog based on a data-centric justification when possible
• Drive the delivery of valuable, usable and feasible solutions, including 3rd party solutions
• Ideate and analyze AB tests in order to determine business value and future strategy
• Contribute to product roadmaps, including MVP and enhancement strategies
• Gather requirements, elicit information on technical challenges and describe the current and future functionality in partnership with development team
• Evaluate competitor experiences
• Write requirements and prioritize backlog based on product strategy and vision
• Create detailed technical documentation and requirements that will be used by the architects, developers and QA team members to make functional changes to the product
• Assist cross-functional groups with product launch activities including, but not limited to UAT, product demos, product training, and support processes
• Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders
• Help define KPIs and participate in the monitoring and reporting of the data
• Attend release sessions and provide Go/No-Go decision within the process
• Perform Business Analyst responsibilities in absence of an assigned Business Analyst

Preferred Qualifications

• Previous experience in enterprise level digital transformation projects
• Previous experience with SaaS ecommerce platforms (ex Shopify, Salesforce Commerce Cloud etc)
• Previous experience analyzing data in GA4

Benefits

• Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth
• Diverse, mission-minded team
• Lifestyle Spending Account. At Brilliant Earth, we're committed to your well-being. Enjoy company reimbursements for eligible wellness expenses, such as gym memberships, massage, counseling, and more!
• Continued Education. Company-sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering
• Medical, Dental, and Vision. We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month!
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match
• Open PTO Policy. We know it’s important to recharge and relax
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions
• Disability and Life insurance. 100% employer-paid
• Pre-Tax Commuter Benefits