Digital Product Success Lead

Summary

Join Datavant's Digital Operations team as a Project Manager, playing a crucial role in delivering value to clients through successful digital project implementation. You will manage the entire project lifecycle, from understanding client needs and architecting solutions to ensuring optimal outcomes and providing product feedback. This role requires strong client service skills, collaboration with internal teams, and the ability to handle multiple projects simultaneously. You'll be part of a remote-friendly, high-growth company that invests in its employees and fosters a collaborative culture. The position offers a competitive salary and the opportunity to make a significant impact in healthcare.

Requirements

• Driven, entrepreneurial, analytical high performer
• Ability to communicate effectively with different client personas, as well as cross-functionally with internal partners
• Ability to quickly ramp up on technical aspects of Datavant’s software and how it can be used for various end uses
• Highly-organized, strategically focused, and able to handle multiple client projects simultaneously with systematic follow up and responsiveness to client requests
• Able to operate efficiently in a fast-paced environment and make reasonable decisions when faced with ambiguity
• Creative problem solver; you excel at helping to problem solve customer needs rapidly and effectively engaging other internal stakeholders as needed

Responsibilities

• Manage the end-to-end process of digital project implementation, including identifying optimal paths to attain client & organizational goals, assessing, optimizing, and uploading data, tracking digital projects throughout their lifetime, driving timely interventions that impact outcomes, reporting results to clients, and performing complex analyses post-project to identify opportunities for continued improvement
• Provide exceptional client service and support, constantly considering ways we could better serve clients through new features, use cases, and products; anticipating challenges and proactively intervening to mitigate project impacts
• Partner with Go to Market & clients to advise on project strategies, configurations and data needs, and architect win-win solutions
• Partner with Go to Market teams to enable sales, including providing ongoing collaboration, training and support for those teams
• Identify and support automation of repeatable implementations and customer support processes that will deliver ideal outcomes
• Execute special projects to further the success of our digital retrieval products, digital vendor effectiveness, and the team overall
• Provide feedback to the product teams to continually improve our product to meet customer needs

Preferred Qualifications

• You have experience working at or with health plans, specifically in regards to data analytics or delivery
• You have prior experience implementing SaaS solutions
• You have prior experience in risk adjustment, and/or medical record retrieval
• You have experience with complex data analysis, including experience with Snowflake, Sigma, etc

Benefits

• Remote work, flexible hours
• The estimated salary range for this role is $111,000-$135,000