Director and Associate General Manager - Health Plan Channel

Summary

Join Included Health's Care Delivery General Management team as an Associate General Manager, leading the business strategy and performance of the Health Plan channel. You will collaborate across the organization to design and execute a long-term growth vision for this channel, understanding the needs of Health Plan buyers and consumers. This role requires a blend of strategic thinking and operational execution, ensuring alignment with Included Health's long-term goals. Your daily work will involve business strategy, product vision, operations, and commercial execution, focusing on maximizing value for Health Plan clients and members.

Requirements

• Bachelor's degree or equivalent practical experience
• 10+ years of relevant professional experience, with at least 5 of those years focused on health plan commercial strategy internally at a carrier, in a management consulting role, or at a technology company selling into health plans
• Demonstrated experience driving successful sales, partnerships, or go-to-market strategies
• Data-driven decision-making
• Collaborate across all organizational levels
• Experience leading strategic and high-stakes projects that provide measurable growth
• Capability to remain seated in a stationary position for prolonged periods
• Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
• Occasional travel

Responsibilities

• Define and monitor key metrics for your channel across bookings, revenue growth, scale, engagement, member experience, and clinical value, partnering across teams to ensure execution against the daily activities necessary for business success
• Translate performance insights and competitive intelligence into priorities for organizational action, designing and leading projects to respond to important challenges and opportunities in your channel
• Develop the long-term growth strategy and financial model for your channel, leading decisions around pricing, packaging, and technical/operational resource allocation to guide the highest impact
• Collaborate with our Sales and Customer Success teams to develop engagement plans for strategic prospects and clients– translating market feedback into our product design, leading the assessment of new business opportunities, and guiding tradeoffs between revenue and margin to optimize overall channel performance
• Evaluate opportunities to enter new lines of business within your channel, building executive agreement for your business cases, scoping entry requirements, and leading launches

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Paid Time Off ("PTO") and Discretionary Time Off (“DTO”)
• 12 weeks of 100% Paid Parental leave
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies
• Work-From-Home reimbursement to support team collaboration home office work