Director, Client Services

Summary

Join our team as Director, Client Services, overseeing client services teams in EMEA/MENA markets. This role blends regional business development and strategic account management, focusing on cultivating new and existing client relationships. You will identify new service needs, drive organic growth, and translate cultural expertise into business wins. Responsibilities include strategic planning for regional expansion, acting as a trusted advisor to clients, and ensuring seamless project delivery. Success requires strong client management, business development, and strategic thinking skills, along with a collaborative spirit and excellent communication abilities. The position offers a remote work environment with various benefits.

Requirements

• Experience: 7+ years of experience in agency sales or account management
• Client and Team Management: Experience working with global clients and cross-border delivery teams
• Business Development and Account Management: Proven track record of success in driving organic growth and winning new business
• Strategic Thinker: Ability to think critically, understand complex client challenges, and develop innovative solutions. This person must be oriented toward winning business and finding creative ways to add value
• Tech & AI Interest: A genuine interest in technology and specifically how AI can be integrated into workflows to enhance our services and client solutions
• Client Centricity: A natural ability to build rapport, understand client needs, and provide expert advice. They must be passionate about helping clients succeed
• Collaborative Spirit: A team player who can work cross-functionally with internal teams, including Project Management, Creative, Research, Editorial, and Curation
• Communication: Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively, without relying on jargon

Responsibilities

• Cultivate deep, strategic relationships with key stakeholders within the client account
• Identify opportunities for organic growth within the existing account by understanding evolving client needs and proposing relevant services
• Act as a trusted advisor, helping the client achieve their business objectives through our expertise
• Ensure client satisfaction and long-term partnership
• Proactively identify and pursue new client opportunities in the EMEA and MENA regions in collaboration with the new business team
• Develop and execute strategic plans to expand our footprint and revenue in these key markets
• Clearly articulate our value proposition, demonstrating how our services can address specific client needs and business goals
• Build and nurture a pipeline of prospective clients
• Report directly to the VP, Client Services, ensuring close collaboration on overall strategy and execution
• Act as a key partner to the Project Management function, ensuring seamless project delivery, efficient resourcing, and accurate project briefs and estimates
• Contribute to account profitability by strategically managing scopes of work and identifying efficiencies
• Support the team in developing into strategic consultants for our clients
• Willingness to travel 10-20% as needed for client and internal meetings

Preferred Qualifications

Agency background and experience working with clients on both ongoing projects and shorter term work

Benefits

• Work from home
• 32 days annual leave
• Private medical insurance through BUPA
• Pension plan through Aviva
• Employee Assistance Program
• Internet and home office equipment annual reimbursement