Director, Client Services

Summary

Join StackAdapt's Global Client Services team as the Director of Client Services! In this strategic role, you will lead a high-performing team of Account Managers, overseeing campaign management, performance optimization, and strategic recommendations for a regional territory. You will drive client retention and growth, ensuring consistent, measurable performance. This position requires extensive experience in media and programmatic advertising, strong leadership skills, and a deep understanding of RTB and DSPs. You will represent your territory's voice within the organization, leading initiatives and contributing to both client success and internal innovation. StackAdapt is a remote-first company, prioritizing candidates in specific states. This role offers a highly competitive salary and benefits package.

Requirements

• Extensive media and programmatic advertising experience
• Deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategy
• 5+ years of experience managing a team
• Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration
• Experience supporting and growing customers across both brands and agencies
• Proven ability to lead strategic planning, cross-team initiatives, and operational improvements
• 10+ years of experience in account management, planning, and execution in the programmatic space
• Strong analytical, communication, and management skills
• Passion for mentorship, team development, and creating a culture of excellence
• A proactive, solution-oriented mindset with the ability to think strategically and execute effectively in a fast-paced environment

Responsibilities

• Participate in account planning and execution for the territory’s key accounts, ensuring strong alignment between your team and Sales counterparts, with a shared focus on delivering long-term client success
• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant
• Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships
• Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices
• Set standards for industry engagement and knowledge-sharing, ensuring your team stays ahead of trends and maintains technical excellence
• Collaborate with internal teams (Product, Sales, Solutions, Marketing, etc.) to ensure client feedback is translated into meaningful platform or service improvements
• Represent the needs, priorities, and insights from your territory across departments, influencing cross-functional decision-making, including product development
• Champion and lead wide-reaching, cross-functional Global Client Services initiatives—from ideation to rollout and ongoing measurement—that drive efficiencies, improve service quality, and elevate client outcomes
• Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals
• Serve as a key decision-maker in blueprint planning and organizational design for your team and territory
• Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance
• Lead hiring, onboarding, and performance planning efforts to build a high-performing, client-first team culture
• Travel as necessary for client meetings, team development, and key initiatives

Preferred Qualifications

Huge bonus if you've used StackAdapt!

Benefits

• Highly competitive salary + commission structure
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!