Director, Client Services

Summary

Join StackAdapt as the Director of Client Services and play a strategic role in the Global Client Services team. Guide a high-performing team of Account Managers, focusing on campaign management, performance optimization, and strategic recommendations. Drive client retention and growth by ensuring consistent, measurable performance. Represent your territory's voice, lead initiatives, and contribute to client success and internal innovation. Develop and grow relationships with senior client stakeholders, providing customer feedback to the business. StackAdapt is a remote-first company, prioritizing candidates in Chicago, Illinois.

Requirements

• Extensive media and programmatic advertising experience
• Deep understanding of Real-Time Bidding (RTB), DSPs, and data-driven marketing strategy
• 5+ years of experience managing a team
• Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration
• Experience supporting and growing customers across both brands and agencies
• Proven ability to lead strategic planning, cross-team initiatives, and operational improvements
• 10+ years of experience in account management, planning, and execution in the programmatic space
• Strong analytical, communication, and management skills
• Passion for mentorship, team development, and creating a culture of excellence
• A proactive, solution-oriented mindset with the ability to think strategically and execute effectively in a fast-paced environment

Responsibilities

• Participate in account planning and execution for the territory’s key accounts, ensuring strong alignment between your team and Sales counterparts, with a shared focus on delivering long-term client success
• Oversee major client initiatives and build strong relationships with key customers, acting as a senior point of contact and strategic consultant
• Define and set the standard for client management excellence in your territory, developing strategies that align with business objectives and foster lasting client relationships
• Use data and client feedback to inform strategy and technical direction, continuously raising the bar for service delivery and optimization practices
• Set standards for industry engagement and knowledge-sharing, ensuring your team stays ahead of trends and maintains technical excellence
• Collaborate with internal teams (Product, Sales, Solutions, Marketing, etc.) to ensure client feedback is translated into meaningful platform or service improvements
• Represent the needs, priorities, and insights from your territory across departments, influencing cross-functional decision-making, including product development
• Champion and lead wide-reaching, cross-functional Global Client Services initiatives—from ideation to rollout and ongoing measurement—that drive efficiencies, improve service quality, and elevate client outcomes
• Lead a team of Account Managers, ensuring alignment with StackAdapt’s objectives and growth goals
• Serve as a key decision-maker in blueprint planning and organizational design for your team and territory
• Foster the growth and development of Account Managers and Account Leads through coaching, mentorship, and strategic guidance
• Lead hiring, onboarding, and performance planning efforts to build a high-performing, client-first team culture
• Travel as necessary for client meetings, team development, and key initiatives

Preferred Qualifications

Huge bonus if you've used StackAdapt!

Benefits

• Highly competitive salary + commission structure
• RRSP/401K matching
• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off
• Access to a comprehensive mental health care platform
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave policy
• A friendly, welcoming, and supportive culture
• Our social and team events!