firsthand is hiring a
Director, Clinical Documentation, Remote - United States

Summary

The job is for a Director of Clinical Documentation at firsthand, a company that supports individuals living with serious mental illness. The role involves managing the clinical documentation team, partnering with other teams to influence technology capabilities, and communicating performance to executive leadership. The required experience includes at least 8-10 years of professional experience, strong communication skills, and expertise in Medicare risk adjustment methodologies.

Requirements

• At least 8-10 years of professional experience
• Strong communication, interpersonal, and organizational skills
• Highly effective at directly managing or influencing high-performing teams
• Working knowledge of performance managing risk adjustment programs
• Strong individual-centered service orientation
• Ability to manage ambiguity, work in a fast-paced environment, and collaborate cross-functionally

Responsibilities

• Be responsible for the performance management and strategy development for Medicaid and Medicare risk adjustment at firsthand, partnering closely with CDI, Medical Records, Billing, and other Activation Team leaders
• Manage, coach and develop firsthand’s Clinical Documentation Manager
• Partner with Product, Engineering, and Data teams to influence and execute Technology capability roadmaps that impact or enable Clinical Documentation
• Proactively communicate Clinical Documentation performance, opportunities and risks to firsthand’s executive Leadership and Finance teams
• Collaborate with Community Operations leadership to guide performance management for Health Guide (HG) visit scheduling and other key metrics (e.g., condition addressal)
• Partner with Compliance and Activation teams to develop and manage company-wide policies for risk adjustment and coding practice to ensure clinical documentation integrity

Preferred Qualifications

• Experience with Medicaid risk adjustment models, such as CDPS and ACG
• Bachelors or Masters Degree in business, finance, management, analytics, or equivalent
• Professional experience in high-growth startup environments
• Experience serving those with complex medical conditions, and preferably SMI and/or SUD

Benefits

• For full-time employees, our compensation package includes base, equity and a bonus potential
• Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive and inclusive culture