Varsity Tutors, a Nerdy Company is hiring a
Director Consumer Business Operations

Summary

Join Nerdy as a Director, Consumer Business Operations and lead the efficiency of the company's consumer business. This role will be critical in expanding our consumer business, improving operational processes, and executing building and maintaining a scalable consumer operations engine.

Requirements

• Bachelor’s degree required
• 10+ years of proven experience in operations / supply chain / logistics leadership, with a track record of leading a high-performing team
• Proven experience in managing supply chain, customer support, and/or customer retention operations within a fast-paced environment
• Demonstrated ability to manage, develop, and inspire a team of direct reports
• Excellent strategic planning and leadership skills, with the ability to drive process improvements and operational excellence
• Experience establishing and maintaining a consistent operational pace and discipline
• Exceptional analytical, decision-making, and problem-solving skills
• Excellent communication and interpersonal skills, with the ability to interact effectively at all levels of the organization
• Experience leading analytical projects and guiding decision-making based on rigorous data analysis
• Strong Excel skills required, SQL and Looker (or other visualization tools experience) is preferred

Responsibilities

• Develop and execute a comprehensive operations program
• Build, mentor, and lead high-performing operations teams
• Implement a data-driven approach to analyze customer success performance, identify trends, and provide actionable insights to leadership
• Oversee the development and execution of enablement programs, tools, and content to equip the team with the necessary knowledge and resources for success
• Define and monitor key performance indicators (KPIs) to track the effectiveness of customer success operations initiatives and drive continuous improvement within supply chain
• Allocate and manage the budget for operations functions, ensuring cost-effectiveness and ROI
• Work closely with leadership team to develop accurate forecasts and provide insights for resource allocation and strategy adjustments

Benefits

• Competitive Salary plus Equity in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Matching Plan (no vesting period)
• Maternity, Paternal, and Adoption Leave
• Remote Position
• Flexible PTO
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)