Director, Customer Onboarding

Summary

Join Deel as the Director of Customer Onboarding and lead a team in managing global payroll implementations for multinational clients. You will oversee project management, client engagement, and team leadership, ensuring seamless and compliant payroll processes. This role requires extensive experience in global payroll, strong leadership skills, and expertise in navigating international regulations. You will be responsible for driving process optimization and providing regular updates to senior leadership and clients. Deel offers competitive pay, benefits, and perks, including remote work flexibility and stock grant opportunities.

Requirements

• 7+ years of experience in global payroll, with at least 5 years in a leadership or managerial role overseeing payroll system implementations, preferably in a payroll outsourcing or managed services environment
• Proven experience in successfully managing complex payroll implementations for multinational clients across multiple countries
• Expertise in working with payroll technology platforms
• Strong understanding of global payroll regulations, tax laws, and compliance standards across various regions (North America, EMEA, APAC, LATAM)
• Bachelor’s degree in Business Administration, Human Resources, Finance, or a related field
• Strong project management and organizational skills, with the ability to handle multiple concurrent projects and meet tight deadlines
• Excellent leadership and team management skills, with a proven track record of motivating and developing a high-performing team
• Exceptional client-facing communication skills with the ability to understand and address client needs while delivering complex payroll solutions
• Advanced problem-solving skills, with the ability to identify and resolve issues quickly and efficiently
• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools (e.g., MS Project, JIRA)

Responsibilities

• Lead, manage, and guide the regional team of Customer Onboarding Managers in delivering payroll implementation across multiple geographies and business sectors
• Manage a book of business and ensure project goals are met, and the implementation process is smooth, efficient, and of the highest quality
• Act as executive contact for clients during the payroll implementation phase
• Engage with clients as needed to understand their specific project and payroll needs, provide consultation on best practices, and ensure that their requirements are met through customized payroll solutions
• Oversee all stages of the payroll implementation process, including planning, system design, configuration, testing, data migration, and customer enablement, and post-implementation support
• Ensure projects are delivered on time, within scope, and on budget
• Manage a team of Customer Onboarding Managers
• Provide guidance, support, and coaching to ensure high performance, professional development, and adherence to deadlines and quality standards
• Identify areas for improvement in payroll processes, workflows, and system functionality
• Drive process optimization to improve accuracy, speed, and efficiency in the implementation process
• Provide regular status updates to senior leadership and clients on implementation progress, key milestones, risks, and issues
• Develop and present post-implementation reports to ensure transparency and continuous improvement

Preferred Qualifications

Master’s degree or relevant certifications, such as CPP

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available