Director, Customer Success

Summary

Join Deel, a leading international payroll and compliance company, as the Director of Customer Success! In this role, you will oversee and manage the customer journey for SMB, MM, or Enterprise client segments. You will develop and lead the customer success strategy, collaborating with internal teams to engage, grow, and retain customers. Reporting to the Head of Customer Success, you will be a strategic partner in building a high-performing success organization. This is a leadership position requiring extensive experience in customer success and organizational design within a fast-growing tech company. Deel offers competitive compensation and benefits, including remote work flexibility and stock grant opportunities.

Requirements

• 8+ years of experience in a customer success leadership position with experience working cross jurisdiction at unicorn start-ups or big tech companies
• Extensive experience in organizational /company design; designing company structures, performance frameworks, cross functional processes, and using data driven techniques to measure success
• A track record of achieving metrics, and have developed and deployed successful expansion plans
• A record of introducing and launching new technologies /strategies into existing operating models
• Ability to build from the ground up
• A relentless execution ethic and lots of energy

Responsibilities

• Work with our executive team and leadership to develop, implement, build and lead the EMEA customer success strategy
• Drive strategy for an entire segment (MM/SMB/ENT), - while helping managers achieve their team metrics
• Build and lead the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance
• Develop deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes
• Build robust cross functional workflows with internal teams, including Sales, Product and Engineering, deliver the best customer experience to drive growth and retention
• Activate and renew our customer base, acting as the customer's main advocate within Deel

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available