Remote Director, Customer Success

Summary

Join BigID, a leading data security and privacy tech startup, as a Customer Success Director. You will work directly with major enterprise clients, shaping and delivering successful outcomes. This role requires strong data security knowledge, experience in account management, and the ability to connect technology to business objectives. You will be responsible for maximizing customer value and contributing to BigID's growth. The position offers a competitive salary, benefits including remote work, flexible PTO, equity participation, comprehensive health insurance, and professional development opportunities. The ideal candidate thrives in a fast-paced environment and embodies BigID's values of Care, Do, Try, and Shine.

Requirements

• 8+ years in a customer-facing technology role
• 2+ years in a primary account management role (i.e., senior customer success roles, technical account management, or enterprise sales)
• Deep domain knowledge in one or more of the following: data security, compliance, data privacy, data governance, and/or cybersecurity
• A demonstrated ability to tie technology to business objectives and sustain momentum throughout the customer lifecycle
• A demonstrated ability and interest to work directly with customers while simultaneously enhancing BigID’s customer success practice
• A demonstrated ability to thrive in a fast-pace, changing environment with lots of autonomy
• Critical thinking skills and a strong point of view on how to maximize customer value
• BS/BA degree or equivalent experience

Responsibilities

• Work with your team directly with BigID’s largest enterprise customers to shape, develop, and deliver successful outcomes
• Translate a spectrum of customer requests and interests into actions and results
• Serve as the linchpin of customer engagement, teaming broadly across Services, Support, Products, and Engineering
• Bring your knowledge and our best practices forward to maximize customer value
• Enhance our maturing, global Customer Success at BigID
• Contribute integrally to BigID’s growth and success by driving Net Dollar Retention
• Share our Values of Care-Do-Try-Shine!

Benefits

• Work from home with a global remote-first community
• Flexible PTO and Quarterly Volunteer Days
• Equity Participation
• 100% employer-covered medical, dental, and vision options available to you
• Additional insurance benefits like pet insurance and legal assistance
• Learning & Development Opportunities
• Fidelity Employer Sponsored 401K
• Paid Parental Leave