Customer Success Director

Summary

Join our team as a Customer Success Director to help customers accelerate engineering by building global teams and sharing software best practices.

Requirements

• Strong communication and collaboration skills
• Proven background/experience in Software Development (not project management)
• 10+ years of experience at a management level, delivering major work streams / client projects
• Experience in leading full stack teams that are delivering cloud-based applications (backend, frontend, and IaaC)
• Proven experience on the estimation of team sizes and duration for upcoming projects

Responsibilities

• Present Encora's offering of products and services to potential stakeholders within assigned client accounts
• Understand the client’s business, strategic priorities, and roadmap to identify new opportunities for Encora’s products and services
• Participate in the pre-sales process, ensuring proposals meet all requirements requested by customers
• Ensure client satisfaction by meeting on a regular basis with key clients’ stakeholders
• Define technical guidelines and best practices for the execution of the projects within assigned accounts
• Responsible for the performance of the teams and the definition of metrics and targets