Director, Customer Success & Renewals

Summary

Join Ivanti as the Director, Customer Success and Renewals, leading a global team responsible for renewals and customer success within mid-market accounts. Collaborate with sales to develop strategic proposals, negotiate and execute renewal contracts, and drive customer loyalty and growth. You will also identify and remediate account risks and drive product adoption. This role involves leading a high-performing team, working cross-functionally, and contributing to Ivanti's mission. A successful candidate will be motivated by making a significant impact, working in a diverse environment, and being part of a global technology leader. The position offers the opportunity to lead a global team, maximize license expansion, develop account management strategies, and collaborate with various internal teams.

Requirements

• 10+ years of software management experience
• Experience in renewals, account management, and customer success at scale handling high volume of accounts and renewal transactions
• Demonstrated track record of building and leading high-performing teams
• Strong collaborative and team-oriented approach
• Excellent presentation and negotiation skills
• Passion for customer success
• Bachelor's degree in Business
• Expereince working with a large partner network
• Experience using Customer Success platforms

Responsibilities

• Lead a global team of Renewal Account Managers
• Maximize license expansion and growth for top global customers
• Develop account management strategies to drive retention and customer satisfaction
• Collaborate with sales and internal teams to identify new business opportunities/Account strategy
• Apply best in class customer success practices at scale to find and remediate risk and drive adoption
• Negotiate and execute renewal contracts aligned with customer and company goals
• Monitor and analyze account performance data to inform decision-making
• Lead, motivate, and train the Renewal Account Manager team

Preferred Qualifications

• MBA
• Experience using Customer Success platforms (Planhat preferred)

Benefits

Remote work