Director, Delivery Services

Summary

Join Myriad360 as a Director of Delivery Services and lead a high-performing team, driving services revenue growth and delivering exceptional client outcomes. You will oversee the planning, delivery, and optimization of services across diverse technology domains, including security, networking, data center, cloud, automation, and observability. Develop and execute strategies to expand services revenue, collaborate with sales teams, and create service packages. Lead and mentor a team of engineers, consultants, and project managers, fostering a culture of innovation and continuous improvement. Evaluate, maintain, and improve processes for efficient service delivery, while ensuring services are delivered on time and within budget. Build and maintain strong client and vendor relationships, serving as an executive-level point of contact for key clients.

Requirements

• Bachelor’s degree in a related field; advanced degree preferred
• 15+ years of experience in IT services, with at least 5 years in a senior leadership role within a VAR, MSP, or similar organization
• Proven track record of growing services revenue and managing P&L for a professional services organization
• Expertise in security technologies (Palo Alto Networks, Fortinet, Rubrik), networking (Cisco, Juniper, Arista, Aruba), and data center solutions (Dell, HPE, NetApp, Pure, VMware)
• Knowledge of automation tools (Ansible, Terraform) and observability platforms
• Strong ability to evaluate, improve, and optimize operational processes
• Excellent leadership, communication, and relationship-building skills
• Knowledge of security management tools and technologies, including SIEM, IDS/IPS, firewalls, and endpoint protection solutions
• Must be based in the United States

Responsibilities

• Develop and execute strategies to grow Myriad360’s services revenue across security, networking, data center, and automation portfolios
• Collaborate with sales teams to position services offerings, including security assessments, architecture design, and managed security solutions
• Create and refine service packages to address market demands while driving profitability and long-term client value
• Lead a high-performing team of engineers, consultants, and project managers, specializing in security, networking, and data center solutions
• Foster a culture of accountability, innovation, and continuous improvement
• Mentor and develop team members to support professional growth and operational success
• Evaluate, maintain, and continuously improve processes to ensure scalable, repeatable, and efficient service delivery
• Implement best practices and tools to streamline operations, improve quality, and enhance client satisfaction
• Monitor and analyze key performance indicators (KPIs) to identify and address gaps in performance or efficiency
• Ensure all services are delivered on time, within budget, and exceed client expectations
• Oversee delivery of Myriad360’s comprehensive services portfolio, including: Security: Deployment and optimization of Palo Alto Networks, Fortinet, and Rubrik solutions for next-gen firewalls, secure SD-WAN, endpoint protection, and data recovery Networking: Design, deployment, and optimization of Cisco, Juniper, Arista, and Aruba infrastructure Data Center: Infrastructure projects utilizing Dell, HPE, NetApp, Pure Storage, and VMware for compute, storage, and virtualization. Automation: Deployment of tools like Ansible and Terraform to streamline client environments Observability: Implementation of platforms for holistic infrastructure and application monitoring
• Drive profitability by optimizing resource utilization, maintaining strong margins, and managing costs
• Develop and manage budgets, forecasts, and financial metrics for the services division
• Create and refine operational frameworks to support consistent and scalable service delivery
• Serve as an executive-level point of contact for key clients, fostering trust and ensuring client satisfaction
• Build and maintain strategic partnerships with key vendors, including Palo Alto Networks, Fortinet, Rubrik, Cisco, Juniper, Arista, Aruba, Dell, HPE, NetApp, Pure, VMware, and others
• Leverage vendor relationships to enhance Myriad360’s services portfolio and competitive position
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop