Director of Technology Services Delivery

Summary

Join Pax8 as an IT Services Delivery Director and play a pivotal role in shaping the customer experience within our technology landscape. You will oversee a team of managers and engineers, ensuring the availability, security, and continuity of technical systems. Lead and guide your managers to success, maximizing the value of technology solutions while prioritizing customer experience. Collaborate with senior leaders and stakeholders to execute Pax8's technology vision and strategy. Mentor and inspire your team, fostering a culture of excellence and innovation. Provide expert guidance on complex technology solutions and identify opportunities for improvement. Stay current on industry trends and make informed recommendations regarding technology adoption. Drive continuous improvement through personal development and data-driven insights. This role requires strong leadership, technical expertise, and exceptional communication skills.

Requirements

• Proven experience (10+ years) in enterprise architecture, solution design, and technical leadership roles
• Strong leadership skills with a track record of managing and developing high-performing teams
• In-depth knowledge of architecture principles, frameworks, and methodologies
• Excellent understanding of cloud technologies, microservices, APIs, and modern architecture patterns
• Expertise in industry standard security and compliance requirements (SOC II, ISO, etc.)
• Experience with project management tooling (e.g. Confluence, Jira, ServiceNow) and methodologies (agile, kanban)
• Experience using engineering tools; python, powershell, sql, jupyter, awscli, github, RESTful APIs, MS graphAPI
• Exceptional communication and interpersonal skills, capable of engaging and influencing stakeholders at various levels
• Strategic mindset with the ability to align technology strategies with business goals
• Collaborates
• Building partnerships and working collaboratively with others to meet shared objectives
• Courage ​
• Stepping up to address difficult issues, saying what needs to be said
• Global Perspective
• Taking a broad view when approaching issues using a global lens
• Optimizes Work Processes
• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Situational Adaptability
• Adapting approach and demeanour in real time to match the shifting demands of different situations
• Manages Complexity
• Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Communication & Influence
• Communicates with parties within and outside of own job area, which may include external clients or vendors depending upon the job division. Uses compelling arguments to gain support and commitment of others
• Organization Impact
• Autonomy over day-to-day operational tasks with high-level guidance from Directors+; may manage certain processes within a defined budget; manages a team with focus on policy and strategy implementation. Building partnerships and working collaboratively with others to meet shared objectives
• At least 10-15 years’ experience in technical field or related experience
• B.S./B.A. degree in Information Technology, Computer Science, or a related field; or equivalent work experience

Responsibilities

• Strategic Leadership : Collaborate closely with senior leaders, Product Managers, and stakeholders to execute Pax8’s technology vision, strategy, and roadmaps within specified area. Autonomy over long-term planning with guidance and approval from senior leaders and may impact organization on a regional and global scale.  Own the execution, delivery and modifications or terminations within the scope of technology services catalogue of applications
• Team Management : Lead, mentor, and inspire a team of skilled architects, engineers and leaders fostering a culture of excellence, innovation, compliance of processes, and collaboration.  Broad management knowledge to lead teams within a department, with understanding of other job areas within the functional area. Build team of managers that foster high performance-driven team by meeting Key Performance Indicators (KPIs). Manage team budget and expenditures
• Problem Solving : Provide expert guidance and oversight to service delivery managers in reviewing complex, scalable, and innovative technology solutions that align with business goals. Problems are complex and may impact multiple departments or specialties; strategic decisions and policy setting impact team and department(s). Uncover and identify efficiencies, championing those initiatives for our team resulting in revenue /time saving opportunities
• Technology Evaluation: Stay abreast of industry trends especially within area of specialty, emerging technologies, and best practices to make informed recommendations and decisions regarding technology adoption
• Communication & Influence: Collaboration within service delivery team, business units (cohorts) and among the Strategy & Architecture team. Foster cross-cohort collaboration, working closely with IT Service Delivery Manager and Product Managers. Ensure team cohesiveness
• Continuous Improvement: Drive your own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or leadership coaching, taking on stretch projects or on the job training. Uses data-driven insights and reporting to improve team performance. Motivates and lifts team members’ development as well

Preferred Qualifications

• Previous experience in the technology industry or SaaS/cloud solutions is highly desirable, or experience using Salesforce, ServiceNow, NetSuite, Workday or SharePoint
• Experience with ServiceNow and Trust and Security a big plus
• Certifications in Pax8 Technical Stack expertise a plus

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups