Director, Engineering

Summary

Join our team as Director of Billing Platform Services to lead the development and scaling of our global billing platform. This high-impact leadership role involves collaborating with Engineering, Product & Design partners to ensure scalability, reliability, and security. You will manage a team of engineers, develop a multi-year roadmap, and partner with cross-functional teams. The ideal candidate will have extensive experience in online billing and payments, cloud-based architectures, and software engineering. This role offers the opportunity to shape billing platform services for a global technology company and directly impact customer experience.

Requirements

• 8+ years of People Management experience leading Engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams
• 6+ years of experience in online Billing and/or Payments platforms, with a focus on B2C/B2B4C. Strong technical background in designing and building high-availability billing and financial platforms
• 6+ years of experience with modern cloud-based architectures (e.g., AWS, GCP, or Azure). Deep understanding of billing models, payment gateways, tax compliance, invoicing, and revenue recognition principles
• 6+ years of experience in software engineering with experience with large-scale cloud solutions (AWS, Azure, GCP), including CICD-driven software development, testing, release management and microservices-based engineering
• Proficiency in working with third-party billing systems (e.g., Stripe, NetSuite)
• Experience ensuring compliance with PCI DSS, GDPR, SOC 2, and other regulatory frameworks. Knowledge of data security, fraud detection, and financial compliance best practices
• Strong understanding of good delivery practices and continual integration and improvement
• Strong cross functional collaboration and influencing skills, including the ability to influence without formal authority

Responsibilities

• Drive the architecture and evolution of our global billing platform, ensuring it meets scalability, reliability, and compliance requirements
• Develop and execute a multi-year roadmap for billing and payments platform services, aligning with business growth and evolving product offerings
• Lead, mentor, and grow a team of high-performing engineers, fostering a culture of innovation, ownership, and technical excellence
• Partner with EPD teams to develop flexible, automated, and self-service billing models, including subscriptions, usage-based pricing, and enterprise contracts
• Oversee integrations with third-party payment processors, ERP systems, tax engines, and revenue recognition platforms to streamline financial operations
• Ensure the platform adheres to global financial regulations, PCI compliance, data security standards, and best practices in fraud prevention
• Establish and refine SLAs, monitoring, and incident response processes to maintain system reliability and a seamless customer billing experience
• Work closely with internal stakeholders including Product, Design, Finance, Legal, and Customer Success to align on billing requirements and system capabilities
• Optimize infrastructure costs while maintaining system performance and ensuring financial data integrity

Preferred Qualifications

• Experience in SaaS, e-commerce, fintech, or high-growth technology companies
• Exposure to AI-driven fraud detection and risk management in financial transactions

Benefits

• #LI-Remote
• The base pay range for this role in the SF Bay Area / NYC area is: $263,500 — $310,000 USD
• The base pay range for this role in California (excluding SF Bay Area), New York (excluding NYC), Seattle Metro, Denver / Boulder Metro, Washington D.C., or Maryland is: $241,500 — $284,100 USD
• The base pay range for this role in Colorado (excluding Denver / Boulder Metro), Illinois, Minnesota, or Washington (excluding Seattle Metro) is: $219,600 — $258,300 USD