Specialist Cloud Operations Engineer

Summary

Join NICE as a Specialist Cloud Operations Engineer and play a critical role in managing the Evidencentral cloud platform, a mission-critical, cloud-native solution for public safety customers globally. You will be responsible for deploying new systems, upgrading software and infrastructure, maintaining key platform services, and ensuring high availability. Responsibilities include managing Azure cloud infrastructure, optimizing cloud performance, and safeguarding the reliability and scalability of digital evidence solutions. You will also conduct regular audits, analyze alert trends, and lead root cause analyses. This role requires 8-12 years of experience in cloud operations and Microsoft Azure infrastructure, along with strong hands-on experience with various Azure services and scripting proficiency. NICE offers a hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• 8–12 years of experience in cloud Operations, Microsoft Azure Infrastructure
• Strong hands-on experience with Azure services, including monitoring, deployments, access & certificate management
• Proficiency in scripting using PowerShell, Bison, and LinqPad for automation and deployments
• Experience managing Azure Windows Server environments and administering Azure SQL databases
• Experience in configuring Application Monitoring and Dashboards (e.g., Grafana, Kibana)
• Experience working in an ITIL environment (e.g., Incident Management, Change Management)
• Cost management experience, including cloud budgeting, forecasting, and optimizing Azure spend
• Understanding of Azure DevOps for CI/CD pipelines and automated deployment processes
• Strong communication and stakeholder collaboration skills across Cloud Services, Product, Engineering, and Professional Services
• Fluent in written and spoken English with the ability to document technical issues and resolutions

Responsibilities

• Ensure timely deployment of new tenants and system upgrades in alignment with the software release schedule, ensuring all prerequisites are identified and requirements are gathered in advance
• Review release notes to assess changes, conduct local validations, and mitigate potential deployment risks before rollout to production environments
• Maintain accurate documentation and records of all configuration changes, adhering to change management and compliance standards
• Proactively identify, report, and track defects or anomalies through incident management processes in collaboration with engineering and product teams
• Manage Azure cloud infrastructure, including access control, certificate lifecycle, and policy enforcement to ensure secure and compliant operations
• Deploy and optimize Azure alerting mechanisms to reduce noise, eliminate false positives, and deliver actionable insights
• Conduct regular audits to identify and decommission unused services/resources, and drive cost-optimization strategies to meet cloud budget targets
• Analyze alert trends to recommend performance improvements, including right-sizing or scaling resources using cost-effective solutions
• Lead root cause analysis (RCA) and Serious Incident Reviews after service disruptions, ensuring lessons learned are applied to prevent future incidents
• Forecast cloud costs based on current usage and anticipated growth, providing strategic insights to stay within budget while supporting scalability

Preferred Qualifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• FinOps Practitioner (Nice to have)

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week