Quince is hiring a
Director, Global Freight in United States

Summary

Quince is a retail and technology company that aims to provide high-quality essentials at affordable prices by using a factory-direct model. They are looking for a seasoned leader to manage their global logistics airfreight and ocean management. The ideal candidate will oversee strategy, manage supplier relationships, and ensure operational efficiency and reliability.

Requirements

• 10+ years of experiences and demonstrated success in Global and US inbound cross border logistics procurement, specifically in freight booking and transfer management
• Deep understanding of international freight forwarder, IATA and air/ocean cargo service ecosystem and providers
• Working in a fast-paced, start-up environment – with a focus on operational efficiency
• Strong leadership and interpersonal skills; ability to influence others without formal authority
• Excellent written and oral communication skills
• Demonstrated creativity and ingenuity in developing successful strategies for business growth

Responsibilities

• Oversee strategy and operational responsibilities including review and approval of SOPs and changes into freight operations procedures and processes
• Manage supplier relationships, quality issues, freight dispatch and cycle times, and costs as per agreed SLAs
• Ensure zero package mis/short pick and shipment loss during international transit and handover to US airport ground staff
• Establish control structures to operate, audit and remediate shortcomings to consistently meet >98% same day cargo tender and dispatch from HK (and CN, IN in future) to US gateways and within US air hubs for domestic air-line haul
• Collaborate with IT and other logistics operations functions to automate freight events data collection and tracking operations
• Stay current on market conditions for Global /domestic-US based logistics and freight trends and communicate market updates across the organization
• Report on daily progress and status of all operational metrics to leadership and operating teams
• Develop and implement operations financial strategies, including budgets and cost controls