Director, Implementation

Summary

Join Synapticure as their Director of Implementation, leading the onboarding and rollout of strategic partnerships with healthcare organizations and pharmaceutical companies. This crucial role involves managing multiple complex implementations simultaneously, aligning cross-functional teams, and ensuring successful launches. You will oversee various workstreams, including clinical workflow design, data integration, and marketing initiatives. The ideal candidate is a proven project leader with exceptional organizational skills, deep healthcare knowledge, and a history of delivering results through structured processes and collaboration. You will develop and refine implementation playbooks and tools, manage program dashboards, and serve as the implementation point of contact for new partners. This remote-first position offers a competitive salary and benefits package.

Requirements

• 5+ years of experience in healthcare implementation, customer success, or project management, with at least 3 years in a healthcare or health tech environment
• Proven ability to manage complex, cross-functional implementation projects with multiple stakeholders and tight timelines
• Strong understanding of healthcare delivery models, clinical operations, and data systems such as EHRs, claims systems, or HIEs
• Highly organized with excellent attention to detail and the ability to manage multiple concurrent workstreams
• Results-oriented, proactive problem solver with a strong sense of ownership and accountability
• Exceptional interpersonal and communication skills, with experience influencing cross-functional teams
• Proficiency with project management tools and techniques (e.g., Asana, Smartsheet, dashboards, workflow diagrams, gantt charts, risk registers)

Responsibilities

• Lead the end-to-end implementation process for new strategic partnerships, ensuring timely, successful launches across multiple concurrent projects
• Program Management Office (PMO) Leadership
• Lead the end-to-end implementation process for new strategic partnerships, ensuring timely, successful launches across multiple concurrent projects
• Coordinate cross-functional workstreams, including clinical workflow design, data integration, technical setup, patient and practice rollout, and marketing initiatives
• Build and manage detailed implementation plans, tracking milestones, owners, and dependencies across all phases of the launch
• Surface and escalate risks proactively; drive structured problem-solving to address issues in real time
• Manage detailed program dashboards to report out on implementation progress and performance metrics to executive stakeholders, internally and externally
• Develop and continuously refine implementation playbooks, templates, and tools to support efficient and scalable partner onboarding
• Recommend and implement internal improvements that reduce friction, clarify accountability, and improve cross-team collaboration
• Document key learnings, partner needs, and best practices to inform future implementations and continuous improvement efforts
• Drive consistency across all implementation processes to ensure quality and replicability while accommodating partner-specific needs
• Serve as the implementation point of contact for new partners, ensuring a smooth and professional experience from kickoff through go-live
• Build trust and credibility with partner stakeholders by clearly communicating plans, timelines, and responsibilities
• Collaborate with clinical, operational, and IT leaders at partner organizations to align workflows, solve challenges, and support adoption
• Translate partner feedback into process or product improvements and ensure a strong handoff to long-term account owners post-launch

Preferred Qualifications

Experience in value-based care, health system partnerships, or ACO environments

Benefits

• $135,000 - $150,000 a year
• Competitive salary commensurate with experience
• Comprehensive medical, dental, and vision coverage
• 401(k) plan with employer matching
• Remote-first work environment with home office stipend
• Generous paid time off and sick leave
• Professional development and career growth opportunities