Director of Implementation

Summary

Join Inspiren as a Director of Implementation and lead a team responsible for launching solutions at client sites. This player-coach role demands managing complex implementations and mentoring a growing team, owning the implementation lifecycle from pre-sale to post-launch support. You will build scalable, repeatable processes for efficient growth while interfacing with clients and collaborating across internal teams. This highly visible role requires a client-centric approach, operational discipline, and a passion for improving healthcare. The position reports to the Head of Deployment Operations and involves up to 80% travel. The annual salary is between $175,000-$190,000, plus equity and benefits, and the position is remote within the US.

Requirements

• Bachelor’s degree required
• Health Tech background
• Previous experience leading teams within a hyper-growth, VC backed health tech company
• 5+ years of health care management experience Implementation, Project Management, or Operations role
• Proven experience in managing the implementation of hardware and software solutions, ideally within the health-tech or high-tech sector
• Excellent project management skills, with a track record of delivering complex projects on time and within budget
• Know-how of lean tools/methodologies
• Previous experience in defining best practices, building internal play books, implementing new processes, and maximizing use of internal tools
• Growth focused with strong analytical and relational skills
• Ability to promote and encourage cross collaboration among various internal teams
• Demonstrated change agent with the ability to motivate teams
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with both internal and external stakeholders
• Proactive problem solver, self motivated, takes accountability
• Ability to travel up to 80%, on short notice, and as needed for customer engagements

Responsibilities

• Lead and mentor a team of Implementation Managers, while personally overseeing client projects
• Design and optimize scalable processes, templates, and playbooks to improve efficiency and consistency across all implementations
• Partner cross-functionally with cross-functional teams to ensure alignment and successful client onboarding
• Analyze implementation performance metrics and client feedback to continuously improve team performance and customer experience
• Contribute to hiring, onboarding, and developing top implementation talent
• Promote a culture of ownership, excellence, and customer-first thinking across all implementation activities
• Lead complex or high-value client implementations from kickoff to go-live
• Serve as the primary point of contact during implementation for key accounts, managing timelines, risks, and communications
• Coordinate cross-functional resources to ensure timely delivery and resolution of technical and operational blockers
• Own documentation and wrap-up of key launch deliverables

Preferred Qualifications

PMP certification is strongly preferred

Benefits

• Flexible PTO
• The annual salary for this role is between $175,000-$190,000 + Equity & Benefits