Director, Insight & Consultancy

Summary

Join Muck Rack as the first Director of Insight & Consultancy to build and scale the U.S. insight practice. You will own the delivery and growth of insight consultancy services, leading a high-performing team, shaping new offerings, and partnering cross-functionally. Responsibilities include revenue forecasting, upselling, defining methodologies, partnering with sales, acting as executive sponsor on key accounts, developing scalable tools, and representing Muck Rack in client meetings and industry events. Success will be measured by revenue growth, client satisfaction, quality of deliverables, effective team management, and external visibility. The ideal candidate possesses 8+ years of experience in media intelligence, communications measurement, or PR analytics, proven success leading client-facing teams, strong commercial acumen, excellent communication skills, and familiarity with measurement tools and industry frameworks. Muck Rack offers a fully distributed remote work environment, competitive compensation, comprehensive benefits, and opportunities for professional development.

Requirements

• 8+ years of experience in media intelligence, comms measurement, or PR analytics
• Proven success leading client-facing insight or analytics teams
• Strong commercial acumen with experience driving revenue or productizing services
• Excellent communicator who can distill complex data into actionable client insights
• Familiarity with measurement tools, industry frameworks, and competitor offerings
• Experience working cross-functionally in a SaaS, startup, or agency environment
• Passion for strategic communications, reputation management, and storytelling with data

Responsibilities

• Own the commercial growth of our insight services, including revenue forecasting, and upsell strategy and execution
• Own and deliver on insight revenue targets, through farming the Muck Rack client base and identifying new business insight opportunities
• Define and refine methodologies, service tiers, and deliverables for client insights
• Partner with Sales on RFPs, pitches, and client meetings to win and expand insight business
• Act as executive sponsor on key insight accounts and lead delivery for enterprise clients, often presenting to senior comms people and the C-suite
• Develop scalable tools and playbooks for insight delivery with Production and Product teams
• Represent Muck Rack in client meetings, industry events, and thought leadership efforts
• Build and lead Muck Rack’s U.S.-based insight & measurement consultancy team

Benefits

• Remote Work, Forever
• Fully distributed team with a permanent remote setup
• Home office stipend, phone and internet reimbursement, coworking membership
• Virtual and in-person team bonding (lunches, events, competitions)
• Competitive geo-neutral pay in the U.S
• Annual reviews to ensure equity and market alignment
• Standardized bonus or commission structure
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
• 100% premium coverage for individuals on high-deductible plans
• 24/7 Virtual Care and Employee Assistance Program
• Employer-funded HSA contributions and other pre-tax benefits
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays with the option to swap for personal days
• Up to 16 weeks of fully paid parental leave
• Transparent pathways for internal mobility and promotion
• Bi-annual performance reviews, team workshops, and leadership training
• Unlimited access to Coursera and O’Reilly
• 2 additional PTO days annually for learning and development