Director, IT Program/Project Management

Summary

Join the Digital Technology IT PMO team at ServiceNow and work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs. This team drives enterprise initiatives enabling ServiceNow Sales, Marketing, Services, and Channel businesses with advanced technology and analytics. As a team member, you will be instrumental in delivering innovative, cutting-edge technologies and products to market. The company offers competitive compensation, generous benefits, and a professional yet relaxed atmosphere. ServiceNow is a dynamic and rapidly growing software company dedicated to its customers and employees. They value a collaborative and inclusive work environment where individuals can grow their careers. The company seeks bright, forward-thinking talent who thrive on responsibility and enjoy challenges. Accelerate your career and make a daily impact by joining ServiceNow.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 15+ years in Program/Portfolio Management within enterprise software, leading large-scale, high-impact initiatives
• Strong experience in digital customer experience, digital learning, and platform-based transformation programs
• Proven ability to lead in complex, matrixed environments and influence across all organizational levels
• Deep understanding of Agile, Kanban, Scrum, SAFe, and hybrid models; ability to establish governance and execution frameworks
• Skilled in strategic planning, OKRs, KPI tracking, value realization, and executive communications
• High energy, adaptable, and self-motivated with a passion for innovation and continuous improvement
• Strong business acumen, communication, and leadership skills

Responsibilities

• Lead Strategic Programs: Drive complex, mission-critical programs from concept through implementation, aligning with business objectives, OKRs, and value realization
• Executive Collaboration & Communication: Partner with cross-functional leaders across business, product, and technology. Deliver crisp, actionable updates and facilitate decision-making at the executive level
• Agile & Scaled Agile Execution: Apply SAFe/Agile principles across multiple teams including product, design, and engineering. Coach teams on Agile best practices and foster a culture of continuous improvement
• Operational Excellence: Define and implement governance and operating models, manage risks and dependencies, ensure delivery quality, and promote best practices and documentation standards
• Data-Driven Leadership: Create dashboards, analyze trends, and generate actionable insights. Leverage tools and AI to enhance reporting, planning, and workflow optimization
• ServiceNow & Digital Enablement: Collaborate with product leaders to convert vision into roadmaps powered by ServiceNow. Guide teams on backlog management, tooling, and digital experience improvement

Preferred Qualifications

• Experience with the ServiceNow platform
• Background in Engineering or Product Management

Benefits

• Competitive compensation
• Generous benefits