Coordinator, Customer Programs

Summary

Join Clean Power Alliance (CPA) as a Coordinator, Customer Programs! Support the operations and implementation of resilience, grid management, building and transportation electrification, and local clean energy procurement programs. Maintain program records, manage budgets, document processes, and execute operational tasks. Collaborate with Program Managers, internal teams, and external vendors. The ideal candidate has experience in managing operational projects for customer demand response, virtual power plants, electrification, or rebate programs. This role offers hybrid or remote work options.

Requirements

• Demonstrate good judgement and integrity
• High attention to detail with strong organizational skills
• Communicate effectively, orally, and in writing; and the ability to translate complex technical information into non-technical language
• Have a strong work ethic and be comfortable taking initiative/working in a fast paced environment
• Work well on diverse teams and be highly collaborative
• Enjoy engaging with passionate internal and external stakeholders
• High tolerance for uncertainty but know how to bring things to resolution
• Be able to interpret and explain policies, procedures, and regulations
• Be able to organize and carry out projects with minimal instruction
• Must be able to work at a desk and work on a computer for prolonged periods
• Candidates must have a bachelor’s degree and a minimum of 2 years relevant experience
• Previous customer program operational or coordination experience (such as budget monitoring and invoice review and verification, metrics development and tracking), implementing and maintaining process documentation, and coordinating implementation and outreach activities for customer programs, is required

Responsibilities

• Manage the enrollment process for customers into CPA programs including processing enrollments, documenting and improving processes, and working with key stakeholders to ensure timely completion of the enrollment steps
• Communicate with customers to notify them of their program enrollment status and provide, where applicable, ongoing messaging about their participation
• Responsible for coordinating day-to-day tasks for the Customer Program team, ensuring smooth workflow and communications between stakeholders to meet deadlines and achieve goals within the programs department
• Responsible for coordinating interactions with internal and external stakeholders as well as customers
• Responsible for managing and maintaining the Customer Program team’s operational procedures and records by creating, updating, and distributing clear processes to ensure compliance
• Lead efforts to review and verify the accuracy of program reporting and metrics tracking, such an enrollment reports and vendor reporting or dashboards
• Manage the verification of invoices, validating details and alignment with contractual agreements and program requirements
• Responsible for coordination with internal teams such as Accounting, Customer Care, Legal, and Marketing to support reporting and operational tasks
• Responsible for performance monitoring evaluation of various customer programs through collaboration with Program Managers and Vendors and to ensure consistency and accuracy of data reporting
• Maintain program team documentation and outreach materials
• Other Duties as Assigned

Preferred Qualifications

• Degree in business, environmental studies or sustainability, energy, or engineering preferred
• Direct experience coordinating and monitoring operational tasks and activities for customer energy efficiency, electrification, or demand response programs is strongly preferred
• Specific experience in CCA or utility program/project implementation, knowledge of resiliency and grid management, electrification, and/or local procurement preferred

Benefits

• Health care
• A 401(k)-like match program
• Paid vacation
• Sick leave