Director of Account Management

Summary

Join Nuvolum, a full-service marketing and PR firm, as their Director of Account Management. You will lead and mentor the account management team, overseeing client relationships and developing strategies for growth and retention. This role requires strong leadership, sales acumen, and a deep understanding of marketing and PR strategies. You will be responsible for driving client satisfaction, revenue growth, and team performance. The ideal candidate possesses extensive experience in account management and a proven track record of success. Nuvolum offers a collaborative and supportive work environment where you can make a significant impact and advance your career.

Requirements

• 6+ years of experience in account management, client success, or related fields, with 4+ years in a leadership role
• Proven track record of driving client satisfaction, revenue growth, and team performance
• Strong sales acumen with demonstrated success in upselling, cross-selling, and negotiating high-value contracts
• Exceptional leadership and team-building skills, with experience managing and mentoring high-performing teams
• In-depth understanding of marketing, PR, and digital strategies, including SEO, social media, Google Analytics, PPC, PR, and branding
• Excellent relationship-building and interpersonal skills, with the ability to navigate high-level conversations and foster trust
• Strategic thinker with the ability to translate client goals into actionable plans while maintaining a big-picture perspective
• Highly organized, detail-oriented, and results-driven, with expertise in managing multiple projects and priorities
• Strong verbal and written communication skills, capable of representing the organization in client-facing and public settings
• Proficiency in project management tools (e.g., ClickUp, Wrike, Basecamp) and CRM platforms
• Bachelor's degree in business, marketing, or a related field

Responsibilities

• Lead and manage the Account Management team, providing strategic direction, mentorship, and professional development to team members
• Act as the senior point of contact for accounts, ensuring long-term client satisfaction, retention, and growth
• Develop and execute strategies for client success that align with Nuvolum’s business objectives and drive revenue growth
• Collaborate with cross-functional teams, including sales, marketing, PR, and creative departments, to deliver innovative solutions tailored to client needs
• Serve as a trusted advisor to clients, understanding their business objectives, challenges, and industries to provide impactful recommendations
• Oversee team performance, including setting KPIs, tracking progress, and driving accountability to meet or exceed goals
• Identify opportunities for account growth and lead efforts to upsell and cross-sell Nuvolum’s services, ensuring clients receive maximum value
• Foster a culture of proactivity and innovation within the team, encouraging solutions-oriented thinking and a client-first mindset
• Lead by example in managing high-profile accounts, demonstrating expertise in client strategy, sales tactics, and relationship building
• Monitor and stay ahead of trends in marketing, PR, and industry-specific developments to provide strategic insights and guidance to clients and teams

Preferred Qualifications

A self-starter with an entrepreneurial mindset, capable of thriving in a fast-paced and dynamic environment