Director of Billings and Collections

Summary

Join Airtable as the Director of Billings, Credit & Collections to lead and transform our billing and collections processes. You will oversee the Billings, Credit & Collections team, collaborating with other teams to enhance efficiency and scalability. This role requires strategic thinking and tactical execution to identify process improvements and automation opportunities. Your leadership will be key in driving change and achieving outstanding financial performance. The position demands strong accounting principles knowledge, experience in people management, and proficiency in ERP systems. Airtable offers a competitive compensation package including benefits, restricted stock units, and potential incentive compensation.

Requirements

• Bachelor’s Degree in Accounting, Finance, or a related field is required
• Minimum of 10+ years of experience in Accounting/Billings/Collections, with at least 3 years in a people management role
• Strong knowledge of accounting principles, billings operations, credit analysis, and collections techniques
• Proficiency in ERP systems (preferably Workday or similar) and MS Office (especially Excel)
• Proven ability to design and optimize order-to-cash processes
• Experience with process automation and systems integration
• Demonstrated ability to lead and motivate high-performing, customer-focused teams in both onshore and offshore locations
• Excellent organizational abilities, attention to detail, and strong written and oral communication skills
• Ability to prioritize tasks, solve problems, take initiative, and maintain confidentiality of sensitive information

Responsibilities

• Oversee the billings, credit & collections teams, ensuring day-to-day operations are efficient and effective
• Foster a high-performance culture and motivate team members to exceed targets
• Drive process enhancements and automation projects, working cross-functionally with deal desk, order management, sales, legal, and enterprise technology teams to streamline operations
• Develop and implement credit and collections policies and procedures in line with company objectives and industry standards
• Monitor and report on accounts receivable status, aging, and collections activities
• Provide regular updates on key metrics to Finance leadership and make data-driven recommendations for improvement
• Negotiate payment plans and settlements with delinquent customers, initiating legal actions when necessary
• Engage with customers to ensure timely payments and resolve escalations
• Prepare and present monthly and quarterly reports on billings, credit, and collections performance, highlighting areas for improvement
• Support month-end close processes and financial reporting reviews
• Assist with internal and external audits, ensuring compliance and accuracy

Preferred Qualifications

Experience in high-growth enterprise SaaS or technology public companies is highly desirable

Benefits

• Benefits
• Restricted stock units
• Incentive compensation
• For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is: $184,000 — $260,600 USD
• For all other work locations (including remote), the base salary range for this role is: $165,600 — $234,500 USD