Director of Client Management

Summary

Join Axios Live, a team dedicated to providing trustworthy news content, as a Director of Client Management. You will lead a team of associate directors, manage high-revenue partnerships, and focus on client retention. Responsibilities include serving as the primary point of contact for top-tier event partners, managing event logistics, collaborating with other departments, and ensuring client satisfaction. You will also be responsible for tracking client relationships and offering strategic recommendations to improve event impact. The ideal candidate is a seasoned events professional with a strong track record of managing complex partnerships, a natural leader, and a strategic thinker with excellent communication and organizational skills.

Requirements

• A seasoned events professional with a track record of managing complex, concurrent, high-revenue partnerships while moving at a fast pace
• A natural leader who can inspire and elevate team performance
• A strategic thinker with strong attention to detail and a commitment to operational excellence
• An expert relationship-manager who can maintain cross-departmental internal and external stakeholders
• 10+ years of high volume, fast-paced events experience
• Proven track record of client/ relationship management experience
• A creative vision
• A deep understanding of end-to-end event lifecycle management
• Strong communication, organizational, and time management skills
• Experience supporting or mentoring junior team members
• Positive attitude and ability to thrive in a high-pressure environment
• Desire to work hard, learn new skills, and grow professionally
• Willingness to work occasional early mornings and late nights
• Willingness to travel regularly

Responsibilities

• Serve as the primary point of contact for top-tier event partners at the 300K+ level, delivering exceptional client experiences, post event metrics and ongoing cultivation efforts for retention
• Manage event logistics from contract signature through to final excellent execution on select key events throughout the year
• Concurrently maintain event logistics, client relationships, and deliverables and ensure we remain true to our editorial standards while also working alongside sponsors for their defined integrations
• Partner with marketing, production, and operations to communicate and exceed client expectations
• Work in lock step with sales and revenue team to understand the business imperatives of all clients
• Serve as the link between post-event debrief from the Axios Live team back to presale staff
• Tracking all relationships from post event back to Client Partnership lead
• Offer strategic recommendations  related to event operational elements to improve in-room and beyond impact

Preferred Qualifications

Project management software experience is a plus

Benefits

• 401(k) with employer match
• Robust PPO and High Deductible health insurance options on the Blue Cross Blue Shield network
• Employer Health Savings Account (HSA) contribution for the high deductible health plan option
• Dental and vision coverage
• Primary caregiver 12-week paid leave
• Generous vacation policy, plus holidays
• One mental health day per quarter
• Annual learning and development stipend
• 100 monthly work-from-home stipend
• Tele-mental health services through Headspace
• OneMedical membership, including tele-health services
• Personal health advocacy resources through HealthAdvocate
• Inclusive fertility, hormonal health and family forming benefits through Carrot Fertility
• Access to the Axios “Family Fund”, which was created to allow employees to request financial support when facing financial hardship or emergencies
• Increased work flexibility for parents and caretakers
• Virtual company-sponsored social events
• A strong and positive work environment
• A commitment to an open, inclusive, and diverse work culture