Director of Clinical

Summary

Join Octave, a modern behavioral health practice, as their Director, Clinical. In this role, you will lead and mentor diverse clinical teams, fostering a positive and collaborative work environment while maintaining a small caseload. You will develop and implement systems, policies, and procedures, ensuring operational excellence and compliance. Responsibilities include team management, recruitment, and collaboration across departments. The ideal candidate is a licensed Masters-level clinician or psychologist with strong people management skills and a commitment to evidence-based practice. Octave offers a competitive salary, equity, bonuses, and comprehensive benefits.

Requirements

• Champion the mission and vision to increase access to the highest quality clinical care
• Can be accountable for managing your team to perform to meet organizational goals
• Committed to working as part of a growing team
• Can focus and navigate amongst the ambiguity and the ever-iterative nature of a startup
• Display strong people management skills, including the ability to engage and coach for performance improvement and leverage HR and clinical leadership teams for support
• Have a strong foundation and belief in evidence informed practice
• Believe that strong case conceptualization is a key tenant of quality therapy
• Thrive and can participate in a culture of thoughtful feedback and transparency
• PsyD, PhD, LMFT, LPCC or LCSW required
• Current License in California required
• Master’s Degree or higher from an accredited school of Social Work, Psychology, Counseling or Marriage, or Family and Child Counseling
• Must be registered with the California Board of Behavioral Science as an LMFT, LCSW, or LPCC
• Required to maintain appropriate licensure through the California Board of Behavioral Science
• Must be eligible to work in the United States without sponsorship now or in the future

Responsibilities

• Develops, coordinates, and implements systems, policies, procedures, and productivity standards
• Provide leadership and guidance to the team, ensuring the achievement of goals and objectives
• Foster a positive and collaborative work environment
• Oversee the planning, execution, and completion of projects and initiatives within the team
• Establish and monitor operational processes and workflows to enhance efficiency and productivity
• Streamline operational processes, enhance efficiency, and improve overall organizational performance
• Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve operational excellence
• Ensures a safe, secure, and compliant work environment
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results
• Build and manage a high-performing team, including hiring, training, and development
• Provide leadership to the team, including setting goals, providing guidance, and ensuring the team's overall success
• Set performance expectations and goals for team members. Conduct regular performance evaluations, provide feedback, and address performance issues
• Identify skill gaps within the team and develop strategies for filling those gaps. Support employee development through training, mentoring, and coaching. Identify high-potential employees and create succession plans
• Engaging in our “One Octave” community by leading a weekly case consultation group, supporting team members by providing feedback on performance, supporting your team by developing communication plans to share information across the organization
• Lead hiring of the best-fit clinicians and being accountable for smooth onboarding; participating in interview panels for peer manager hires
• Supporting cross-functional work (e.g. DEI initiatives, product, marketing, clinical research projects), embodying the mission and vision of Octave
• Collaborating with other clinical leaders to develop team training opportunities, sourcing speakers and subject matter experts for continued learning
• Plan offsites, clinic and cross-functional culture-building activities to maintain cohesion across the organization
• Equitably lead and retain the best providers, with the objective of building a diverse and inclusive team
• Monitor clinician schedules for full utilization, lean in to understand clinical caseload risks (including burnout prevention), manage PTO, sick days, CEUs in service of career development, management of caseload, and facilitation of employee engagement
• Ensure clinician compliance with regulations, safety protocols, documentation standards
• Adherence to best practices based on the licensure of your team
• Meeting 1-on-1 as needed with clinicians to discuss cases, content, performance and provide career development and performance feedback
• Point-person for clinical issues related to risk/legal/limits of Octave services
• Leading team meetings for collaboration between clinicians and other parts of the company. Facilitate flow of communication from team level to other parts of the company
• Perform comprehensive assessments to understand clients' psychological and emotional needs, including gathering information about their background, medical history, and presenting issues
• Create individualized treatment plans with measurable goals that align with clients' needs and therapeutic objectives
• Deliver evidence-based therapy interventions. Engage clients in a therapeutic process that fosters self-awareness, resilience, and positive change
• Track client progress using standardized measures such as the PHQ9 and GAD7,and adjust treatment plans as needed to meet evolving needs and goals, providing feedback and encouragement
• Respond to clients in crisis, using de-escalation techniques and assessing safety risks, with follow-up action as necessary
• Work closely with other healthcare professionals, such as psychiatrists, social workers, case managers, and primary care providers, to provide comprehensive care and coordinate treatment
• Maintain detailed, accurate, and confidential records of client interactions, treatment plans, and progress notes in accordance with organizational policies and professional standards
• Keep up-to-date on current research, treatment methods, and clinical best practices to ensure high-quality care
• Attend regular supervision sessions, staff meetings, and professional development opportunities to enhance skills and remain compliant with licensing requirements
• Complete weekly administrative tasks including attendance of team/manager meetings, contribution to company initiatives such as Quality Assurance (QA) note review, and special projects as assigned
• Maintain and manage a small caseload of 5-10 clients, ensuring that each receives personalized care and attention

Preferred Qualifications

• At least 5 years of related post-license clinical experience preferred
• At least 2 years of clinician/team management required; experience leading a clinician team with the goal of improved client outcomes

Benefits

• Company sponsored life insurance, disability and AD&D plans
• 401k retirement
• Medical
• Dental
• Vision
• FSA
• HSA
• Dependent care
• Commuter/parking options
• Paid Time Off
• Paid parental leave benefits
• Equity in the form of stock options
• Target bonus incentives based on performance