Senior Director, Clinical Quality And Safety

Summary

Join Spring Health, a leading mental healthcare provider, as the Senior Director of Mental Health Clinical Quality and Safety. This role involves strategic leadership and clinical expertise to ensure high-quality mental health programs. You will oversee the development and implementation of clinical quality initiatives, exceeding industry standards and aligning with organizational goals. Collaborate with interdisciplinary teams, manage cross-functional tasks, and evaluate existing programs for improvement. Represent Spring Health externally and maintain compliance with regulations. This full-time position reports to the Chief Medical Officer and offers a competitive salary and benefits package.

Requirements

• Licensed psychologist (preferred), LCSW, LMFT, LPC or similar
• You have deep experience in MH clinical care delivery, digital MH clinical product development, and the healthcare ecosystem
• You have 10+ years of clinical experience
• You have 5+ years leading clinical and/or quality teams involved in healthcare delivery
• Experience designing / supporting development of new mental health quality and care telemetry metrics
• Demonstrated cross-functional experience in a fast-paced healthcare or high-growth startup
• Ability to support and manage clinical processes of care with attention to detail and a holistic view
• Bring an understanding of care quality from both the individual patient, population and organizational levels
• Demonstrated ability to manage and influence cross-functional teams (clinical and non-clinical) through large improvement initiatives
• Strong communication and presentation skills and an ability to influence at multiple organizational levels
• Data-driven mindset, with the ability to support decisions based on clinical data and reporting
• You embody a member > team > individual perspective
• You are a top performer, yet a collaborative and cross-functional leader who thrives in a culture of collaboration, accountability, and entrepreneurship
• You are a self-starter who thrives when given autonomy, with proven ability and a desire to build effective internal and external relationships
• Strong communication skills: written, verbal, and listening skills
• You obsess about achieving your goals and are relentless in pursuing them
• Ability to thrive in a fast-paced environment and operate effectively in ambiguity

Responsibilities

• Provide Strategic direction and oversight of our clinical quality program for providers and coaches across multiple clinical care program functions to include reactive and proactive components of quality oversight
• Evolve and execute our ongoing strategy to ensure the adoption and execution of measurement-based care and other care best practices
• Develop MH HEDIS metrics and improvement plans to continually improve metrics with our health plan partners
• Collaborate effectively with the Provider Operations, Clinical Services, Data Products and Product teams to support the evolution of existing clinical safety and quality initiatives
• Coordinate and manage cross-functional tasks and deadlines to ensure alignment with internal timelines, proactively escalating risks to leadership when necessary
• Evaluate existing clinical programs with recommended design enhancements and quality improvements, consulting with and providing recommendations to the Product, Operations, and other key stakeholders
• Work with clinical teams to help maintain and manage clinical safety policies and procedures that are compliant with local, state, and federal regulations
• Partner with Product Marketing, Sales, and Customer Success teams to ensure new and evolving clinical initiatives and features are represented appropriately in the market
• Represent Spring in external conversations with employers, health plan customers and prospects in representing our clinical approach to care and clinical product abilities
• Maintain response and completion SLAs for all QOC events
• Drive continuous outcome improvement across all care programs
• Drive continuous safety risk mitigation improvement across all care programs
• Expand and improve provider training across all care programs
• Build new quality and safety programs as needed to improve outcome reliability
• Maintain current accreditations and execute achievement of new targeted accreditations
• Expand current data monitoring processes in accordance with industry standards

Preferred Qualifications

• Experience in the digital mental health ecosystem space is preferred
• Experience building quality programs within mental health care

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• We offer parental leave up to 18 weeks, depending on your eligibility including tenure and medical situation
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes