Director of Engineering

Summary

Join NICE, a global leader in software solutions, as a seasoned R&D leader to spearhead multiple teams developing enterprise-grade and cloud-scale products. You will define product roadmaps, create strategic plans, collaborate with cross-functional teams, mentor team members, manage all people aspects of the team, and provide worldwide customer support. This role demands extensive experience in software engineering, managing multiple teams, and developing cloud-native SaaS products. You will play a key role in shaping next-generation plans and improving development processes. NICE offers a flexible hybrid work model (NICE-FLEX) and a dynamic, collaborative work environment.

Requirements

• B.E/B.Tech in computer science or M.E/ M.Tech/MBA optional
• 18+ years of experience in Software Engineering
• At least 5 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem
• Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS)
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring
• Experience with Quality targets and SLAs for SaaS applications
• Experience of product development using Frontend and Java / .NET technologies and frameworks like Spring
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS)
• Experience working in a global product software company for enterprise customers (Fortune 100 companies)
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations
• Deep experience with agile software development techniques and pitfalls
• Excellent communication skills, problem-solving and decision-making skills
• Excellent interpersonal skills

Responsibilities

• Work with the line of business to define the product roadmap and strategy
• Create short, medium, and long-term plans to achieve strategic objectives
• Work closely with the product managers, technical architects, QA engineers, technical writers, and software engineers to define/develop features big and small for our products
• Actively guide and mentor the team to develop features to meet functional, documentation and quality requirements while obviating roadblocks
• Drive and impact all current processes related to software development and improvements across the org as necessary
• Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc
• Provide worldwide support to our customers
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization
• Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives
• Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload
• Design and present projects to improve current process and overall platform

Preferred Qualifications

Experience working abroad or with global teams is preferred

Benefits

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week