Shelf is hiring a
Director of GTM Operations

Summary

Join our venture-backed knowledge automation tech company as a Director of GTM Operations to support the Co-Founder/COO in driving growth and efficiency. This role is ideal for someone with an entrepreneurial spirit who can provide strategic support, project coordination, reporting, and accountability.

Requirements

• 3+ years in strategic executive support; experience supporting sales a huge plus
• Bachelor’s degree in Entrepreneurship, Business, or a related field. Graduate-level education or equivalent experience is a plus
• Strategic thinking and the ability to translate high-level goals into actionable tasks
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication skills, both written and verbal, with a focus on clarity and documentation
• A detail-oriented approach to reviewing documents and fine print
• Proactive and self-driven with a strong sense of accountability and reliability
• Highly resourceful team player who can also operate with exceptional effectiveness independently
• Capacity for innovative thinking and adaptability, crucial in a growing company

Responsibilities

• Work closely with the COO to understand strategic goals
• Act as a key liaison internally, ensuring that COO’s vision and directives are clearly communicated and executed across teams
• Oversee and coordinate multiple projects across departments (Sales, Customer Success, Solutions Consulting, Training & Enablement)
• Ensure initiatives stay on track, identify and address bottlenecks
• Help develop and maintain reporting systems that provide the COO with insights into key functions, particularly in Sales and Customer Success operations
• Ensure data accuracy, and create accountability among team members for inputting and utilizing this data effectively
• Serve as the first line of defense for reviewing documents, including but not limited to NDAs, terms of service, contracts, and program terms
• Ensure compliance with internal guidelines and provide recommendations to the COO
• Document processes, meeting outcomes, and project plans
• Clearly communicate and publish these processes to enhance organizational clarity and accountability

Benefits

• Competitive starting salary
• Generous equity grant in the form of company stock options
• Open PTO
• Comprehensive health and wellness package