Director of Implementations

Summary

Join Arine, a rapidly growing healthcare technology company, as their Implementation Director. You will lead end-to-end implementation projects, focusing on data integration and clinical configuration to ensure client satisfaction. The role involves managing a team of project managers, collaborating with cross-functional teams, and building strong client relationships. Success in this position requires proven experience in project management, data integration, and healthcare SaaS implementation. Arine offers a dynamic work environment, opportunities for growth, and collaboration with experienced professionals. The base salary range is $150,000-170,000/year.

Requirements

• Proven experience as a leader of project managers or implementation managers in the healthcare or technology industry (start-up and/or enterprise SaaS implementation experience is preferred), with a track record of successfully managing complex, multi-stakeholder projects
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with both technical and non-technical stakeholders
• Strong analytical and problem-solving abilities, with the ability to navigate and resolve implementation challenges
• Bachelor's degree in a relevant field is preferred; equivalent work experience will also be considered
• Understanding of healthcare data standards and experience with data integration methodologies
• Ability to pass a background check
• Must live in and be eligible to work in the United States
• An established private work area that ensures information privacy
• A stable high-speed internet connection for remote work

Responsibilities

• Lead end-to-end implementation projects, develop and execute comprehensive implementation plans, ensure clear project objectives, timelines, and deliverables
• Coordinate with cross-functional teams, including sales, product, engineering, and customer support to ensure smooth project execution
• Identify and manage project risks, issues, and dependencies, and proactively identify and implement mitigation strategies
• Monitor and report project progress to stakeholders, including clients and executive leadership
• Collaborate with clients and Arine’s data engineers to successfully navigate data integration components of implementation, including ETL set-up
• Conduct data mapping and validation activities, ensuring data quality throughout the integration process
• Troubleshoot and resolve data integration issues, working closely with clients and internal technical teams
• Work closely with client and Arine clinical teams to gather clinical requirements and translate them into platform configurations
• Facilitate timely and successful user acceptance testing (UAT) to ensure proper system functionality and usability
• Provide configuration guidance to clients during the implementation process
• Build and maintain strong relationships with key stakeholders, including clients, internal teams, and external vendors
• Communicate effectively with clients, ensuring their expectations are managed and met throughout the implementation process
• Collaborate with sales and customer success teams to ensure implementation requirements are considered during the sales and expansion process
• Act as a trusted advisor to clients through implementation, providing insights and recommendations based on Arine implementation best practices
• Manage and grow an implementation team that delivers successful, repeatable implementations at scale
• Own and improve Arine’s implementation processes in collaboration with Arine’s Head of Operations and cross-functional stakeholders

Preferred Qualifications

• Demonstrated experience with the process of SaaS platform configuration is preferred, especially including knowledge of healthcare workflows and terminology
• Ability to adapt to a fast-paced, start-up environment and handle multiple priorities simultaneously

Benefits

• Joining Arine offers you a dynamic role and the opportunity to contribute to the company's growth and shape its future
• You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs
• The base salary range for this position is: $150,000-170,000/year