Director of Pharmacy Operations

Summary

Join Vetster as the Director of Pharmacy Operations and lead our integrated e-commerce pharmacy, VetsterRx. This critical role will drive revenue growth and enhance customer lifetime value by delivering a best-in-class online pharmacy experience. Reporting to the VP of Business Operations, you will shape the future of pet healthcare. This fully remote US-based position requires quarterly travel to Toronto and for conferences. You will be responsible for the end-to-end success of Vetster's pharmacy and e-commerce initiatives, including P&L management, third-party partner management, manufacturer relationship management, e-commerce operations excellence, legal compliance, and merchandising. The ideal candidate will have 5+ years of progressive experience in pharmacy operations, with at least 1-2 years in a leadership role overseeing e-commerce or online pharmacy operations. Vetster offers a competitive salary, generous vacation, opportunities for career growth, and a culture of inclusivity.

Requirements

• 5+ years of progressive experience in pharmacy operations, with at least 1-2 years in a leadership role overseeing e-commerce or online pharmacy operations
• Exceptional analytical and problem-solving skills, with the ability to leverage data-driven insights to drive strategic decisions
• Strong cross-functional collaboration and stakeholder management skills, with the ability to align diverse teams towards common goals
• Entrepreneurial mindset and a passion for testing and iterating, embracing a culture of continuous learning and improvement
• Excellent communication and interpersonal skills, with the ability to effectively convey complex ideas to diverse audiences
• Proven track record of managing P&L and driving revenue growth in an e-commerce environment
• Experience managing third-party fulfillment partners
• Deep understanding of the animal health industry, including strong existing relationships with major pet pharmaceutical manufacturers (Zoetis, BI, Merck, Elanco, etc.)
• In-depth knowledge of pharmacy laws, regulations, and compliance requirements in the US
• Demonstrated experience in building and scaling e-commerce platforms and operations

Responsibilities

• Own the P&L for VetsterRx and future e-commerce initiatives, balancing short-term revenue goals with long-term strategic growth
• Execute the overall e-commerce strategy, ensuring alignment with Vetster's mission and business objectives
• Identify new opportunities for growth and expansion within the online pet pharmacy and retail space
• Oversee and manage relationships with all current and future third-party pharmacy and fulfillment partners
• Establish and monitor Service Level Agreements (SLAs) to ensure optimal performance, efficiency, and customer satisfaction
• Drive continuous improvement initiatives with partners to optimize order processing, fulfillment, and delivery
• Evaluate and onboard new partners as needed to support growth and expand service offerings
• Build, nurture, and maintain strong, strategic relationships with major pet pharmacy manufacturers
• Negotiate favorable terms, pricing, and access to new products to enhance VetsterRx's offerings
• Collaborate with manufacturers on joint marketing initiatives and product launches
• Develop and implement robust systems and processes for seamless day-to-day e-commerce operations, including order processing, returns, issue resolution, and customer support coordination with partners
• Collaborate with Product and Engineering teams to enhance the platform experience, optimize conversion rates, and average basket size
• Oversee inventory planning and forecasting in collaboration with partners to ensure optimal stock levels and product availability
• Ensure all pharmacy operations adhere to federal, state, and local regulations governing prescription medications, controlled substances, and over-the-counter products
• Stay abreast of changes in pharmacy law and best practices, implementing necessary adjustments to maintain full compliance
• Oversee catalog management, pricing strategies, and product selection for VetsterRx
• Partner with the Marketing team to develop and execute a robust commercial calendar, including promotions, campaigns, and new product launches, ensuring all initiatives remain compliant with regulatory guidelines
• Analyze sales data and market trends to optimize product assortment and merchandising strategies

Benefits

• Unlimited access to Vetster for your pets
• Generous vacation and personal day policy
• Competitive salary with market alignment
• Opportunities for career growth and international assignments
• A culture of inclusivity, equity, and team engagement