Senior Associate, Media Operations

Summary

Join Crossmedia, a leading minority-owned media planning and buying agency, as a Senior Associate in Media Operations. In this role, you will be responsible for managing client financial processes, ensuring accurate billing and reporting. You will work independently on recurring tasks, collaborate with internal and external partners, and guide junior team members. The ideal candidate possesses 2-4 years of experience in media or financial operations, proficiency in Excel, and familiarity with relevant software systems. Crossmedia offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• 2–4 years of experience in media or financial operations
• Proficiency in Excel (vlookup/xlookup, pivots, data validation)
• Familiarity with Freewheel (SBMS), Accountability, Smartsheet or similar systems
• Ability to work independently while maintaining process compliance
• Strong problem-solving skills with the ability to escalate effectively
• Collaborative mindset and willingness to guide junior team members
• Professionalism – integrity, reliability, diplomacy and flexibility
• Displays a high level of personal dedication and motivation
• Salary range of $60k - $72k, commensurate with experience

Responsibilities

• Lead Monthly Client Billing for Assigned Areas
• Execute fee, working media, commission, and expense billing in accordance scopes of work, client calendars, and priority agency finance
• Checking invoices for accuracy (amount, critical required information, etc)
• Confirm PO compliance and escalate missing or incorrect data
• Review and approve standard financial reports for accuracy before submission
• Client Financial Reporting
• Client WIP (Job Billing) Ensures all job codes in Accountability are open for current client yea
• Advises if job codes should be inactivated after fully reconciled
• Advises all Teams on which job codes to utilize for which expenses
• Ensures monthly client WIP is clear
• Client A/R Follows-up with client in timely fashion
• Provides commentary on aged A/R items
• Uncleared Understands which uncleared items to escalate to investment team
• Escalate items Vendor Matching/Clearing and Vendor A/P team cannot solve
• Client Accrual Ensures client reporting schedule is adhered to
• If scoped, creates monthly client accrual report
• Invoice Register (IR) Ensures accuracy of IR before going to client
• Ensures IR is inclusive of Fees, Working Media, Expenses/OOPs, etc
• Reviews ad hoc requests from clients regarding past billings
• Investment Operations / Buying Operations
• Campaign Structure Ensures agreed upon campaign structure is being adhered to with MPAs, estimates, etc
• Advises teams on when to utilize current vs. new MPAs, accommodating for estimate and PO needs
• Vendor Setup & Maintenance Can verify if a new vendor is needed or if current vendor can be utilized in FW
• Escalate if not fitting the mold of a traditional vendor set-up or odd situation
• Triage vendor Ts & Cs, vendor payment terms, and provide status updates from the Ts&Cs tracker in key meetings
• MPA Review & Compliance
• Daily maintenance of MPA Summaries outlining MPA budget, dates, ordered net and billings Maintain updated detailed mapping files for MPAs, POs, and estimate
• Independently review and validate MPAs for accuracy, formulas, and campaign structure in conjunction with the Investment team
• Campaign & Financial Calendar Management
• Proactively track key milestones in client and agency billing calendars
• Coordinate with internal teams to meet deadlines for billing, reporting, and actualization
• Run weekly/bi-weekly investment meetings to review financial needs, whether billing, actualization, etc
• Campaign Closure & Reconciliation
• Set up reconciliation files
• Track and manage reconciliation schedule by client based on campaign/MPA end dates and MSA reconciliation terms
• Review mapping files and closure packets, verifying data accuracy
• Assign and track follow-ups for unresolved vendor or client items
• Collaboration & Issue Resolution
• Liaise with Vendor Matching & Clearing and Vendor A/P teams to solve complex billing discrepancies
• Communicate with clients on day-to-day billing questions, as appropriate
• System & Tool Administration
• Buying (SBMS/Freewheel): Update client profiles, commission rates, and product details in SBM
• Troubleshoot system issues and access. Escalate to technical support when needed
• Teamsites & Project Management Tools: Manage team access to Sharepoint and Smartsheet workspaces
• Understand and gatekeep access to internal and external Sharepoint sites
• Manage access with Planning & Business Leadership team for client access to external Sharepoint sites
• Assist with creation and maintenance of distribution lists by client
• Finance ERP (Accountability): Create job code
• Generate and post invoices
• Generate reports needed for client finance across the reporting ecosyste
• Team Connectivity
• This role may work with an associate that manages routine invoice pulls. If not pulling invoices directly, the senior associate is responsible that the invoice meets all required criteria
• Escalates issues and can identify anomalies in workflow that may present a risk to the agency or client

Benefits

• Flexibility to work in hybrid manner with in-office and work from home options (depending on role)
• Open/Flexible PTO with US & UK specific policies
• Sponsored healthcare options and agency-wide physical & mental health support
• 401k with company match (USA), and generous Pension (UK)
• Paid sabbatical at significant milestone anniversaries
• Generous paid parental leave policy
• Life milestone recognition & support
• The Pursuit of Happiness Fund devoted to helping Crossmedians find their happy (be it travel, enrichment class, fitness membership or professional development)
• Cell phone/tech reimbursement
• Student Loan payment plan (US)
• Tuition reimbursement
• Learning & Development and training programs
• And burgers – lots and lots of burgers