Director Of Relationship Management

Summary

Join our team as the Director of Relationship Management, overseeing the success of a key client and fostering a strong partnership. This strategic role requires cultivating relationships, developing account plans, and collaborating with internal teams to achieve mutual growth. You will be responsible for performance measurement, issue resolution, contract management, and regular client updates. The ideal candidate possesses strong analytical and communication skills, extensive experience in client relationship management, and the ability to thrive in a fast-paced environment. This remote position offers competitive compensation, including a discretionary bonus, comprehensive benefits, and professional development opportunities.

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• Minimum of 10 years proven experience in client relationship management or account management, ideally in a B2B environment
• Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights
• Excellent communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels
• Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining attention to detail
• Experience collaborating cross-functionally with teams such as marketing, legal, sales, product, and business intelligence
• Ability to thrive in a fast-paced, dynamic environment and drive results under pressure

Responsibilities

• Serve as the primary point of contact and advocate for the client
• Build and nurture relationships at all levels to foster trust and collaboration
• Develop and execute strategic account plans that align with the client's objectives and drive mutual growth
• Continuously assess opportunities for expansion and enhancement of services
• Partner with internal teams (marketing, legal, sales enablement, product, business intelligence, etc.) to ensure alignment of strategies and initiatives
• Leverage internal resources to deliver exceptional value and support to the client
• Establish key performance indicators (KPIs) and metrics to track the success of the partnership
• Regularly monitor and analyze data to identify trends, opportunities, and areas for improvement
• Proactively identify issues or challenges and work collaboratively to develop and implement solutions
• Ensure timely resolution of client concerns to maintain high levels of satisfaction
• Work closely with legal and finance teams to manage contract negotiations, renewals, and amendments
• Ensure all contractual obligations are met and opportunities for upselling are maximized
• Prepare and deliver regular performance reviews and strategic updates to the client
• Communicate effectively both internally and externally to ensure clarity and alignment on objectives and progress

Preferred Qualifications

MBA or equivalent experience

Benefits

• Compensation: $150,000 - 190,000
• Discretionary Annual Bonus Eligibility: Up to 10%
• Medical, Dental, Vision, and 401K with a company match
• Dependent Care, FSA & HSA accounts
• Paid Parental & Bonding Leave
• Flexible PTO & office closure on all major holidays
• Monthly wellness & internet reimbursements
• Professional development including certification support & leadership coaching
• Mental Health resources
• 100% remote within the United States
• Must be able to work EST hours