Implementation Management Director

Summary

Join Guild's Marketplace Operations team as the Director, Implementation Management, leading a high-performing team responsible for seamless delivery of Guild’s Talent Advantage product suite to new employer partners. This role demands strategic leadership, operational excellence, and client-centric execution, shaping implementation processes and the company's delivery model. You will guide the implementation function, fostering team excellence, representing the team in cross-functional initiatives, and driving end-to-end solutions. The position requires extensive experience in people management, client relations, and large-scale project delivery. Guild offers a competitive compensation package and comprehensive benefits.

Requirements

• 5+ years of people and team leadership experience with a proven track record of talent development
• 5+ years in client facing roles, managing decisions and conversations that involve a blend of operational and financial impact
• Proven ability to inspire, develop, and retain high-performing teams by fostering a culture of engagement, accountability, and continuous growth
• Demonstrated success in leading large-scale, cross-functional initiatives that deliver measurable impact
• Expertise in process improvement, automation, and driving operational excellence at scale
• Strong track record of building relationships with senior leaders and influencing organizational strategy
• Exceptional Leadership and Coaching skills, with experience managing high-performing teams
• Proficiency in Cross-Functional Collaboration and stakeholder engagement
• Advanced Strategic Planning and organizational management expertise
• Superior Communication and influencing skills, particularly in client-facing and escalation scenarios
• Data-driven decision-making skills, with a focus on process improvement and innovation

Responsibilities

• Lead and inspire a team of Employer Partner Implementation Managers (EPIM) and senior managers, driving a culture of excellence, accountability, and continuous learning
• Cultivate a high-performing, motivated team by fostering a culture of engagement, accountability, and continuous development—ensuring team members feel supported, empowered, and inspired to drive impact
• Establish and oversee the team’s rhythm of business, including strategic planning, goal-setting, team forums, and prioritization to achieve organizational objectives
• Represent EPIM in cross-functional forums and contribute to co-creating end-to-end solutions by partnering with teams such as Product, Employer Partnerships, and Operations to address business challenges and improve outcomes
• Coach and develop team members, setting and upholding the standard for excellence in implementation delivery and stakeholder engagement
• Serve as the primary escalation point for both client-facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed
• Lead and oversee the successful delivery of high-impact, complex implementation projects that align with Guild’s strategic goals
• On an as needed basis, directly lead implementation projects to help with load balancing or capacity needs
• Facilitate and drive action from high-quality retrospective sessions, implementing lessons learned to enhance Guild’s implementation strategy and capabilities
• Utilize data and pattern recognition from implementation work to identify gaps, propose solutions, and drive initiatives that improve processes, tools, and outcomes
• Foster an inclusive and growth-oriented team culture that prioritizes belonging, diversity, and collaboration
• Champion the continuous evolution of implementation best practices by staying informed on industry trends, operational innovations, and emerging tools, integrating these into Guild’s workflows and strategies
• Create and implement metrics and systems that monitor team performance and ensure consistent delivery of high-quality outcomes

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth