Director of Site Reliability and Cloud Infrastructure

Summary

Join our team as a highly skilled Director of Site Reliability and Cloud Infrastructure to develop, maintain, and enhance our infrastructure while ensuring security, reliability, and scalability.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Proven experience in a senior leadership role managing cloud infrastructure and site reliability, preferably within an AWS environment (EC2, S3, RDS, ELB, etc.)
• Hands-on experience with infrastructure as code (e.g., Terraform, CloudFormation) and automation tools (e.g., Ansible, Jenkins)
• Strong scripting skills (Python, Bash) and the ability to automate complex tasks
• Demonstrated success in scaling infrastructure and teams, particularly within high-availability and high-growth environments
• Solid understanding of networking, cloud security, and compliance standards (e.g., SOC2, HIPAA)
• Strong incident management skills and the ability to lead post-incident reviews to drive improvements
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams
• Experience in hiring, developing, and managing technical teams with a focus on career development and innovation

Responsibilities

• Develop and maintain scalable and automated infrastructure solutions, particularly on AWS
• Implement and manage monitoring, alerting, and logging systems to detect and address reliability and security risks
• Manage incident response and resolution processes to minimize downtime, prevent recurrence, and ensure robust disaster recovery practices
• Conduct system performance tuning, capacity planning, and optimization to effectively manage resource utilization and loads
• Build and maintain strong relationships with cloud, security, and infrastructure vendors, ensuring their services meet performance, compliance, and security needs
• Lead contract negotiations and performance reviews for external vendors, ensuring alignment with internal standards and SLAs
• Hire, mentor, and lead a high-performing team of site reliability engineers (SREs), security experts, and infrastructure engineers
• Develop career growth plans and technical progression frameworks for team members, ensuring skills development in cloud technologies and SRE best practices
• Create a cohesive vision for cloud infrastructure, reliability, and security, aligning with the broader organizational goals
• Implement and maintain security best practices, including compliance with SOC2, HIPAA, and other relevant standards
• Ensure the infrastructure is protected against threats and vulnerabilities
• Drive innovation in cloud infrastructure and security, continuously improving our processes and systems
• Build and maintain automation tools and scripts to streamline system updates, deployments, and monitoring
• Design and oversee CI/CD pipelines, ensuring seamless integration with development and operations teams
• Work closely with the development, operations, and product teams to ensure alignment on priorities and collaboration on large-scale projects
• Provide technical guidance and mentorship across teams, championing a culture of reliability, automation, and security
• Communicate progress, risks, and issues clearly to both technical and non-technical stakeholders

Preferred Qualifications

• Experience in a high-growth SaaS company, especially within the healthcare or regulated industries
• Familiarity with cloud cost optimization, scalability best practices, and disaster recovery strategies
• Demonstrated ability to lead through influence, setting technical direction and ensuring execution across teams

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k