Director of Technical Operations

Summary

Join EverTrue, a leading advancement intelligence and donor engagement platform, as a Director of Cloud Operations and Security. Lead and build a high-performing team responsible for the infrastructure and security of EverTrue products and internal systems. Collaborate with Product and Engineering teams to ensure seamless product delivery while maintaining high security, scalability, and reliability standards. Oversee SaaS cloud operations, DevOps, security operations, and internal IT functions. Develop and execute comprehensive security strategies and manage cloud resources. Mentor and develop team members, fostering a culture of collaboration and continuous improvement. EverTrue offers a competitive salary, benefits, and a remote-first work environment.

Requirements

• You have 7+ years of experience in cloud operations, with a proven track record of leading complex infrastructure projects
• You have 4+ years of experience leading a technical operations team within a SaaS environment
• Strong background in AWS and experience with cloud-native architectures
• Strong background in DevOps practices, automation tools, and CI/CD pipelines
• Expertise in IT infrastructure management, including network administration and end-user support
• Demonstrated experience in cybersecurity, including threat detection, incident response, and compliance
• Appetite to coach, grow and build strong teams through performance management, career development and training
• You are a strong technical leader with an aptitude for leading and building the best teams
• You have strong analytical skills and are a creative thinker, willing and able to come up with solutions to diverse and complex problems
• You are an incredible collaborator across teams
• You possess stellar communication skills, both written and verbal
• You are adept at quickly grasping and implementing new technologies
• You have a growth mindset, coupled with a positive and proactive attitude, ready to lead in a dynamic, entrepreneurial environment

Responsibilities

• Lead the strategy and execution of SaaS cloud operations, ensuring scalability, availability, performance, and cost efficiency of our cloud-based services
• Oversee the management of cloud resources, including infrastructure provisioning, monitoring, and optimization
• Establish and manage service level agreements (SLAs), uptime targets, and monitoring protocols to meet or exceed customer expectations
• Implement robust disaster recovery and business continuity plans to safeguard against potential disruptions
• Oversee DevOps in partnership with the Development team with responsibility for continuous integration, continuous deployment (CI/CD), infrastructure as code (IaC), and automated testing
• Drive automation initiatives to enhance efficiency, reliability, and speed of software delivery
• Drive the adoption of best practices for development workflows, deployment pipelines, and containerization strategies
• Develop and execute a comprehensive security strategy to safeguard company assets, data, and customer information, including threat detection, incident response, and vulnerability management
• Establish and enforce security policies, standards, and procedures
• Work diligently to stay abreast of emerging threats and compliance requirements
• Manage the internal IT function, providing technical support, maintaining network infrastructure, and ensuring end-user productivity
• Implement and enforce security policies, data protection measures, and access controls to safeguard sensitive information
• Recruit, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and continuous improvement
• Set clear objectives and provide regular feedback to team members to drive professional growth and performance

Preferred Qualifications

You are excited about the Education/Non-Profit Sector and/or have experience with Advancement or Fundraising

Benefits

• A base salary range of $170K - $180K
• A 2.5% bonus plan based on company performance
• We cover 80% of your premium for medical, dental, and vision insurance
• We offer a 401k match of up to 4% to support your financial future
• A remote-first environment for flexible work
• Generous paid time off throughout the year
• Investment in your professional growth and development
• Opportunities to connect with colleagues both in-person and virtually
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions