Director, Operations

Summary

Join Dandy, a leading dental technology company, as their Global Director of Workforce Operations. Lead and mentor a global team of 400+ CAD/CAM designers across various countries. This role demands strategic leadership, driving global expansion, ensuring compliance, and fostering workforce development. You will oversee daily operations, implement performance management systems, and partner with cross-functional teams. The ideal candidate possesses extensive experience in operations, workforce leadership, and managing large, distributed international teams. International travel is required.

Requirements

• 8+ years of experience in operations, workforce leadership, or general management in high-growth, tech-enabled or service-driven organizations
• Willingness to travel internationally
• Proven track record managing and scaling large, distributed teams in multiple international locations
• Deep expertise in people leadership, including performance management, org design, and change leadership
• Strong business acumen with experience owning KPIs tied to quality, speed, and employee engagement
• Excellent communication skills and cultural sensitivity; able to build trust across diverse teams
• Highly analytical, systems-oriented thinker with comfort using data to inform operational strategy

Responsibilities

• Serve as Dandy’s senior-most workforce leader across operational geographies, establishing us as an employer of choice in every region
• Drive global expansion strategies, including legal entity formation, office setup, and talent acquisition
• Represent Dandy externally, building relationships with local governments, academic institutions, and strategic partners
• Ensure ongoing compliance with local labor laws and maintain competitive global compensation strategies
• Lead, mentor, and grow a diverse, high-performing team of 400+ global designers and regional people managers
• Build scalable, in-person workforce models that optimize quality, speed, and engagement
• Own workforce planning, performance frameworks, and professional development strategies across markets
• Proactively manage retention, absenteeism, and productivity through data and people-first solutions
• Oversee daily workforce operations to ensure consistent delivery of high-quality designs on time and at scale
• Implement standardized metrics and performance management systems to drive excellence across locations
• Collaborate with product, engineering, and training teams to build playbooks and improve workforce effectiveness
• Design quality assurance programs that tie individual and team performance to customer outcomes
• Partner with HR and Operations to align staffing plans with long-term business goals
• Lead the design of tools, dashboards, and models that forecast workforce capacity and mitigate risk
• Translate strategic objectives into regional execution plans, with clear ownership and accountability
• Champion change management initiatives that drive efficiency, resilience, and innovation across the global org
• Inspire a unified, values-driven culture across all time zones—one that champions teamwork, growth, and excellence
• Act as a mentor and coach to frontline and mid-level managers, investing in leadership development and succession planning
• Own and improve employee engagement and eNPS across all regions through meaningful feedback loops and targeted initiatives
• Champion connection and collaboration between HQ and regional teams to create a truly global workforce experience

Preferred Qualifications

• Background in technical disciplines (e.g., engineering, QA, manufacturing, math, or physics)
• Experience in legal or regulatory leadership within international markets
• Familiarity with the dental, medtech, or healthcare industries
• Prior experience launching new geographies or building vendor ecosystems in emerging markets

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off