Director, Product Intelligence & Insights

Summary

Join PagerDuty as their Director of Product Intelligence & Insights, leading a team responsible for measuring and communicating product performance. You will define core metrics, build analytical frameworks, and manage the customer-facing analytics experience. This role requires collaboration with various teams (Product, Engineering, Design, Growth, GTM, and Finance) to ensure accurate product telemetry and data-driven decision-making. You will also be responsible for uncovering opportunities for improvement, driving strategies for evaluating success, and developing insightful dashboards. The position involves hiring, mentoring, and scaling a high-performing team, while also evangelizing a culture of data-driven decision-making. This is a unique opportunity to shape how PagerDuty measures product performance and drives data-informed decisions at scale.

Requirements

• 10+ years of experience in product analytics, growth strategy, or product insights roles in B2B SaaS
• Proven track record of building and leading high-impact product analytics or product intelligence teams
• Deep product intuition with a strong understanding of user behavior, growth funnels, and feature adoption patterns
• Skilled in applying product analytics to drive decisions across self-service, PLG, enterprise, and monetization use cases
• Experience owning or contributing to external-facing customer reporting, dashboards, or value articulation tools
• Proficient in modern product analytics tools (e.g., Periscope, Snowflake, Tableau)
• Exceptional communication and storytelling skills. You can simplify complexity and influence at all levels
• Experience partnering with senior product, design, and engineering stakeholders to shape strategy and execution

Responsibilities

• Build and lead the Product Intelligence & Insights function at PagerDuty, responsible for measuring and communicating product performance across all lines of business
• Define core metrics, instrumentation standards, and analytic frameworks that enable our product and business teams to operate with confidence
• Lead Product Management for the external-facing customer analytics experience, aligning internal telemetry with externally communicated value
• Partner with Product, Design, and Engineering to ensure product telemetry is accurate, comprehensive, and actionable
• Uncover friction points, engagement gaps, and expansion opportunities through user behavior and lifecycle analysis
• Drive strategy on how we evaluate success of feature adoption, trial conversion, monetization experiments, and pricing outcomes
• Develop self-serve dashboards and deliver executive-level insight narratives that inform roadmap, GTM, and strategic-investment decisions
• Collaborate with cross-functional teams (Data, GTM, Finance) to integrate product data with broader customer, financial, and market signals
• Hire, mentor, and scale a high-performing team of product analysts and product managers
• Evangelize a culture of insight, experimentation, and product learning across the company

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs