Director, Product Management

Summary

Join SugarCRM as their innovative Director of Product Management to drive growth in their Salesforce Automation and Customer Relationship Management suite. This role involves managing a team of Product Managers, aligning product investments with company targets, and defining the product strategy and roadmap. You will collaborate with various internal stakeholders and directly with customers and partners. The position requires significant experience in product management and a deep understanding of CRM. SugarCRM offers a fully remote work environment within the U.S. and a comprehensive benefits package.

Requirements

• 7+ years of experience in product management, with 3+ years as a product leader managing other Product Managers
• Prior experience in mid-market B2B software
• Deep understanding of CRM including buyer needs, innovation trends, and competitive landscape
• Well-rounded business, design, and tech acumen facilitating impactful discussions with customers, sales, analysts, designers, and engineers
• Strong product management skills, including product discovery, roadmap, prioritization, negotiation, consensus building, and evangelizing
• Demonstrated product ownership background, including product definition, backlog management, writing user stories, leading grooming, and facilitating development
• Inspiring presentation style and storytelling
• Compelling written and verbal communication skills enabling effective communication with individuals, managers, and executives
• Proven experience using data to drive decision making
• Solid attention to detail and pride of ownership
• Bachelor’s degree or equivalent job experience

Responsibilities

• Align product investments with company growth and retention targets to drive customer value and company success via differentiated capabilities serving mid-market B2B sales and service organizations
• Manage and develop a team of product managers into a high-performing group implementing best-in-class product practices
• Develop and champion a deep understanding of our customers’ needs through customer interactions, market research, user feedback, analyst input, and competitive analysis
• Define and prioritize the SFA and CRM product strategy and roadmap
• Partner with UX, Engineering, and Knowledge Management to drive roadmap execution, product definition, and product delivery
• Establish consistent, sustainable customer, partner, and stakeholder input points to steer product direction, feature design, and prioritization
• Develop and monitor product KPIs and metrics which influence future product plans
• Alongside other product leaders, continually improve product processes, with particular focus on product discovery, definition, validation, and outcome-driven development
• Prepare and present company-wide and customer-facing product updates and product evangelism on a regular basis
• Support go-to-market teams and processes to maximize the customer benefit and revenue impact of product development efforts

Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)
• Discounted Pet Insurance (Embrace Pet Insurance)
• Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
• Health and Wellness Reimbursement Program
• Travel Discounts
• Educational Resources - Career & Personal Development Program
• Employee Referral Bonus Program
• We are a merit-based company - many opportunities to learn, excel and grow your career!