Director, Professional Services PMO

Summary

Join Iterable's growing team as the Director, Professional Services Project Management, leading and scaling the Project Management team to deliver exceptional results for enterprise SaaS customers. You will oversee project execution, foster customer success, and drive operational excellence, ensuring projects are delivered on time and within budget. This critical role impacts customer satisfaction, retention, and platform implementation success. Your leadership in building relationships, leading teams, and managing complex projects will directly contribute to Iterable's growth. The position requires strong technical and leadership skills, a customer-centric approach, and a passion for scaling teams and improving processes. Iterable offers a competitive compensation package and a range of benefits.

Requirements

• Bachelor’s degree or equivalent experience
• 7+ years of project management experience, with 3+ years in a leadership role in SaaS or software
• Proven track record of managing complex, enterprise-level projects, including software implementations and integrations
• Strong technical skills, including experience with APIs, cloud platforms (e.g., AWS), SQL, and integration technologies
• Ability to build, mentor, and lead high-performing teams
• Exceptional organizational, analytical, and problem-solving skills, with the ability to manage ambiguity and drive results under tight deadlines
• Strong interpersonal skills, with the ability to build relationships with executives and key stakeholders
• Demonstrated commitment to delivering extraordinary customer service
• Passion for scaling teams, improving processes, and delivering measurable outcomes

Responsibilities

• Lead team of Project Managers to execute enterprise SaaS implementations and custom integrations
• Create a culture of collaboration, innovation, and accountability within the team
• Strong ownership, bias for action and willingness to role up your sleeves
• Oversee the planning, execution, and delivery of multiple concurrent projects to ensure they are completed on time, within scope, and budget
• Define and implement standardized project management methodologies, processes, and tools to improve project delivery and efficiency
• Collaborate with internal teams (Engineering, Product, Sales, and Customer Success) and external stakeholders to align on project goals and priorities
• Build strong relationships with customers and internal stakeholders to deliver a seamless and positive project experience
• Proactively identify risks, roadblocks, and opportunities to ensure successful outcomes
• Develop project plans, requirements gathering templates, and other tools to ensure clarity and alignment throughout the project lifecycle
• Continuously evaluate project performance and use data to identify trends, opportunities for improvement, and strategic changes to enhance customer outcomes
• Recommend changes to our platform or processes to improve the overall customer experience
• Support pre-sales activities by working with the Sales team on scoping and qualifying projects to ensure alignment with customer needs and team capabilities
• Identify opportunities to drive customer retention and expansion by delivering measurable value through successful project outcomes

Preferred Qualifications

• Experience in marketing automation, email/SMS/mobile channel marketing platforms, or related SaaS industries
• PMP or similar project management certification
• Experience working in high-growth Saas environments

Benefits

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Days (additional paid holidays)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO
• Monthly Employee Wellness allowance
• Monthly Professional Development allowance
• Pre-tax commuter benefits
• Complete laptop workstation