Remote Director Ransomware Incident Response

Summary

Join the world's first Civilian Cybersecurity Force as a Director of Ransomware Incident Response, leading teams to save companies from cybercriminals. Provide leadership and operational oversight for victims of ransomware attacks, with a focus on technical expertise, communication skills, and team management.

Requirements

• At least 10 years in IT infrastructure engineering an leadership
• Recent experience in leading engineering teams in complex, high stakes engagements
• Managed Services experience and/or incident response restoration both pluses (not required)
• Deep technical acumen and ability to organize/execute complex missions
• 7+ Years of relevant IT infrastructure engineering experience including endpoint security controls, perimeter firewalls, Microsoft Exchange and Office 365, and Windows Server operating systems
• Ability to respond to inquiries and work beyond normal business hours, provide management to engineering teams of up to 24 in team size
• Excellent analytical, organization, and problem-solving skills
• Demonstrated ability to plan, organize, train, evaluate and direct work of less experienced staff
• Demonstrated strong written and oral communication skills, including strong relationship building skills
• Ability to form relationships across all levels of the company while modeling Conversant’s culture and values
• Bachelors or Associate degree in Information Technology, Business, Operations, or relevant field experience strongly preferred

Responsibilities

• Help lead engagement scoping, engaging with victims of ransomware and forensic partners in the eco-system, as well as internal subject matter experts to understand inbound opportunities and help engage the appropriate engineering team members to address the requirements
• Manage workload distribution and team member utilization across multiple incident response engagements
• Provide hands-on executive leadership to teams of engineers (we call them cells, led by cell majors) who are executing the mission to minimize the enormous impact of a ransomware attack
• Drive the development, training and updating of runbooks across a wide range of infrastructure and applications for delivery of both cloud restorations and on-premises
• Build, manage, and continually evolve team structure to maximize scale, knowledge, opportunity, delivery excellence to customers, and profitability to Fenix24
• Support operational teams to ensure we are driving high levels of customer satisfaction and value, team member engagement, retention, growth, and profitability
• Function as a client and counsel escalation point to address any roadblocks, communication, or other issues as they arise
• Participate and partner with sales by engaging with clients in pursuit of opportunities

Benefits

• Internal and external learning & development opportunities, including career advancement
• Competitive compensation & benefits
• Scheduled & flexible PTO programs
• Fully remote work options
• Family friendly programs
• Care packages
• Regular team building events