Director, R&D Change Management Communications

Summary

Join Twilio's R&D organization as the new Director of Strategic Communications. You will craft and lead executive-level messaging for internal R&D audiences worldwide, developing organization-wide communication strategies and content. The ideal candidate is a skilled communicator with strong writing, editing, and editorial judgment, and experience creating change management content for R&D audiences. This individual contributor role reports to the Vice President of R&D Operations. You will manage multiple communications initiatives, shaping content strategy based on audience insights and narrative priorities. Success in this role requires strategic thinking, global perspective, strong leadership, and the ability to thrive in a fast-paced environment.

Requirements

• 8-10 years of executive communications experience supporting a VP or above in an R&D organization
• Excellent content development and writing skills, with specific focus on executive presentations, blog posts, video, and internal R&D messaging and communications
• Strong powerpoint, google slides and keynote skills
• Ability to align communication strategies with organizational goals and R&D priorities
• Strong ability to represent senior leaders in communications, tailoring messages to various audiences and maintaining a high level of professionalism
• Expertise in handling communication during crises or sensitive situations, ensuring clear, confident, and transparent messaging
• Proven experience working with senior executives, department heads, and stakeholders to ensure messages are aligned and impactful
• Strong writing, editing, and storytelling skills to produce clear, concise, and engaging communications, including speeches, articles, blogs, newsletters, and social media content
• Ability to engage and inspire the R&D teams through communication, promoting a culture of innovation, transparency, and collaboration
• Skill in communicating organizational changes, strategic shifts, or innovation milestones to R&D employees in a way that fosters alignment and minimizes disruption
• Proficiency in leveraging digital platforms (internal website, email presentations) to disseminate information and build the organization’s brand in the R&D space
• Ability to manage multiple communication initiatives simultaneously, ensuring deadlines are met, and projects are executed effectively
• Ability to quickly adapt communication strategies to new developments in R&D or shifting priorities
• Willingness to stay informed about trends in R&D, communications, and leadership to continually improve practices

Responsibilities

• Develop and drive the communication plan for Twilio’s Executive R&D Leadership Team around change management efforts. This includes fostering a collaborative and transparent narrative that aligns and engages R&D teams, supports cross-functional collaboration, and reinforces shared goals and initiatives across the organization
• Work closely with the CPO, R&D LT VP of Product Operations and HR to develop the right cadence of communications, craft content and messaging that inspires and informs a diverse set of audiences
• Build and manage robust internal communications calendar based on business priorities, announcements, organizational changes, monthly communication. and key strategic objectives
• Collaborate with R&D LT to drive, coordinate and execute R&D Programs including , global R&D programs, All Hands, Ask Me Anything Sessions, Hackathons and Fireside Chats that build trust and connection
• Evolve existing Switchboard site (intranet) and create new comms channels and tactics that deliver the right message, to the right audience, and the right time
• Outline and develop impactful presentations written narratives, and talking points for R&D audiences
• Partner with Human Resources (HRBPs) to create culture-building programs and content across the department, including employee spotlights, feedback channels, survey analysis, HOOT analysis and milestone celebrations
• Measure and evaluate comms impact and effectiveness and adjust strategy accordingly

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan