Director, Software Engineering

Summary

Join Twilio as the next Director of Software Engineer on the Billing team, leading the Billing Engine team and building the next generation Billing architecture. This foundational role will drive radical business efficiencies and pave the way for expansion into new markets. You will lead a team of world-class engineers and managers, collaborate with cross-functional teams, and influence engineering standards. The position requires extensive experience in large-scale distributed systems and leadership, along with a strong customer focus. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 12+ years of experience working on large scale distributed systems
• Experience in leading large organizations (30+) and leading senior ICs and managers
• Understanding of architectural patterns of high-scale web application (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)
• Ability to dive deep into technical details and provide guidance to the team when required
• Strong customer focus, taking the time to really understand their needs and ensure we are solving their problems
• Proven track record of delivering in a fast paced and ambiguous environment

Responsibilities

• Lead a group of world class Software Engineers and Managers working on the core runtime systems of Twilio Billing systems
• Collaborate with Product and Engineering peers across the company to develop technical strategy for your team and long range plans to deliver for Twilio customers
• Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience
• As part of Billing leadership team, influence direction, culture, and engineering standards across the whole team
• Independently represent Billing to other senior leaders across the company
• Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution

Preferred Qualifications

• Prior experience in the Billing domain with an understanding of industry trends
• Understanding of 3P Billing products and prior experience in integrating with such products

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave
• Twilio’s equity plan
• Corporate bonus plan