Director, User Insights

Summary

Join DuckDuckGo as a Director, User Insights and lead high-complexity research projects impacting product features, user experience, and brand positioning. You will mentor a team, ensuring consistent output and efficient workflows. This role requires 10+ years of experience in research, with 4+ years in leadership at global consumer brands. Expertise in quantitative and qualitative research is essential. DuckDuckGo offers a remote-first work environment, a $1250 professional development budget, leadership coaching reimbursement, paid parental leave, and various other benefits.

Requirements

• 10+ years of experience in research related roles, with 4+ years in relevant leadership-level positions (e.g., Director, Principal) at significant global consumer brands
• Expertise leading high complexity, cross-functional research initiatives, with a strong understanding of both user-centered design and broader market research
• Ability to advise User Insights team projects across multiple product areas to drive strategic alignment from research
• Proven organizational and leadership skills, with experience mentoring teams and driving accountability
• Expertise in presenting research findings in a concise, written format that recommend follow-up projects and drive decisions
• Expertise running high-complexity quantitative research, namely survey questionnaires, end-to-end
• Expertise in hands-on qualitative research skills, like executing diary studies, in-depth interviews, and usability testing
• Mindset focused on creating impact within a flat organization rather than leading through hierarchy
• Experience using research to shape product roadmaps, feature development, and marketing strategies while prioritizing privacy, accessibility, and usability
• Ability to define best practices to help the team evolve and scale, such as leveraging data analysis plans and efficient insights collection and distribution

Responsibilities

• Lead high-complexity projects involving cross-functional teams to shape everything from upcoming product features and current user experience to our brand positioning and insights
• Have a voice in our highest impact product decisions and lead projects that scale across millions of users
• Identify problems impacting our product and brand goals, work with others to define and test against evolving success criteria and market landscapes, and ensure that product and brand decisions are grounded in qualitative and quantitative data
• Coach and mentor talented and high-performing team members, advancing their functional expertise and career growth while deepening your knowledge of their key strengths to delegate resources across all product areas
• Help the team maintain consistent output and efficient workflows, as well as guide them to carry out rewarding and impactful work
• Advise User Insights team projects across multiple product areas to drive strategic alignment from research
• Present research findings in a concise, written format that recommend follow-up projects and drive decisions
• Define best practices to help the team evolve and scale, such as leveraging data analysis plans and efficient insights collection and distribution

Preferred Qualifications

Experience using research to shape product roadmaps, feature development, and marketing strategies while prioritizing privacy, accessibility, and usability

Benefits

• Remote First, Always: We've always been a fully distributed company with team members all over the world. We trust you to get your work done wherever, and whenever
• Commitment to Personal Growth: Every team member has an annual budget of $1,250 USD to invest in their professional development. For team members in designated leadership roles, we offer reimbursement for leadership coaching services. The reimbursement amount varies by professional level. Every team member also has a dedicated Career Advisor, who serves as a guide to help you develop your strengths, identify your motivations, and understand your opportunities for growth
• Leadership: We have many different types of leaders and possible combinations of leadership roles, so you can grow your career in a way that aligns best with your personal goals. You can seek additional leadership roles by being directly responsible for projects, taking ownership of areas of the company, developing and maintaining internal processes, or pursuing advisory roles
• Work/Life Balance: Team members have the freedom and flexibility to organize their own work schedules. We want you to thrive both in and out of the office. We trust you to use good judgment and take the time off that you need to bring your best self to work
• Paid parental leave
• Co-working stipend
• Office setup reimbursement
• Wellness stipend
• Annual compensation: $243,800 USD and stock options