Director, UX Research

Summary

Join Smartsheet's world-class UX Research team as a Director of UX Research! Lead a high-performing team, uncovering deep customer insights to drive strategic product decisions. You will own the research roadmap for Smartsheet's Enterprise capabilities, ensuring seamless platform scaling. Collaborate cross-functionally with Product, Design, Engineering, and GTM stakeholders. Translate complex findings into actionable recommendations and present insights to stakeholders. Build and optimize scalable research programs. This role offers mentorship opportunities and requires 10+ years of UX research experience, including 5+ years in leadership roles, and expertise in quantitative and qualitative methods. The position is based in Bellevue, WA, or remote from anywhere in the US where Smartsheet is a registered employer.

Requirements

• 10+ years of UX research experience on digital products, including 5+ years in leadership roles
• Proven track record of delivering research that drives measurable business outcomes
• Expertise in quantitative and qualitative methods paired with the ability to make judgment calls when needed
• Exceptional written and verbal communication skills; ability to influence and facilitate discussion at all levels
• Demonstrated success building and scaling research programs, processes, and platforms
• Experience with B2B products that support business productivity, project management, or processes
• Passion for mentoring, fostering inclusive team cultures, and driving cross-organizational alignment

Responsibilities

• Mentor and grow a team of mixed-methods UX researchers, fostering a culture of continuous learning, collaboration, and inclusion
• Build a deep understanding of our product, our customers, and our business
• Collaborate cross-functionally with Product, Design, Engineering, and GTM stakeholders to align research priorities with business goals
• Define and drive high-impact research initiatives, balancing strategic and tactical needs
• Synthesize UX research with direct and indirect sources of data such as market intelligence, competitive analysis, and product analytics to identify patterns and opportunities
• Translate complex findings into clear, concise narratives and actionable recommendations. Present and drive discussions of insights with stakeholders at all levels
• Build and optimize scalable research programs and best practices to advance Smartsheet’s UX maturity
• Model leadership principles, strategic thinking, resilience, growth mindset, and top-notch presentation and storytelling skills for our entire team of Researchers, Designers, and Content writers

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)